Complaint #523 Silver Oak Casino

Delayed payment at silver oak

By Lnf730

6 years ago

I used the no deposit bonus and won a jackpot. per the terms i completed the playthrough and the rest of the winnings over $100 disappeared. I attempted to withdraw my $100 winnings via bitcoin and was told I couldn't because i hadn't made a bitcoin deposit. I have an email of a transcipt with live chat that told me if i were to make a deposit with bitcoin i could then withdraw with no issue. Silver Oak is now telling me that was a lie and denied my withdrawal and voided my winnings. I also spoke to a rep on the phone who called me and told me i could withdraw after making a deposit as well. Here is the email of the chat transcript. i'm copying and pasting so i can remove my name and number. i can send a screenshot if necessary.

Chat started on 10 Mar 2020, 11:29 PM (GMT+0)
(11:29:24) *** ** joined the chat ***
(11:29:25) ****: i'm trying to make a withdrawl and it doesn't have bitcoin as an option
(11:29:28) *** Hera Grey joined the chat ***
(11:29:35) Hera Grey: Hi ***!
(11:29:36) Casino Support Center: Welcome to Customer Support. To better assist, may we please have your username and phone number?
(11:29:38) Hera Grey: Thanks for contacting Silver Oak Casino. I will do my best to help you today.
(11:29:43) ***: (username)****
(11:29:53) ***: Phone number**
(11:30:18) Hera Grey: Allow me a moment while I check your account. Thank you for your patience!
(11:30:58) Hera Grey: You can use bitcoin for Pay out if you have used bitcoin to make a deposit to us.
(11:33:32) ***: so i made a $25 bitcoin deposit can i then withdraw $125 of bitcoin to my bitcoin wallet?
(11:33:44) ***: so if i make a $25 i mean to say
(11:34:12) Hera Grey: Yes that is correct. You have to send your Email ID and Crypto Address to
(11:34:26) Hera Grey: payments@casinosupportcenter.com
(11:35:08) ***: how long does that process take?
(11:35:25) Hera Grey: All withdrawal requests are reviewed on a case by case basis and approved by the Casino before being sent for payment. The general time frame for withdrawals is 7 business days to be approved, given we have received all required documents and they have been approved. After a withdrawal is approved, we send the funds within the following 7-10 business days. Once the funds have been sent, the delivery time may vary according to our payment service providers' limitations.
(11:35:47) ****: okay thank you. can you please email me a copy of this chat?
(11:35:57) Hera Grey: Sure!
(11:36:25) Hera Grey: It has been sen to your email now.
(11:36:28) Hera Grey: Is there anything else I may help you with?
(11:36:34) ***: thank you. that's it
(11:37:03) Hera Grey: You're most welcome!
(11:37:06) Hera Grey: Please check out our latest promotions and receive extra money on your next deposit. https://www.silveroakcasino.com/landing/entry-promo/?utm_source=livechat&utm_medium=promo Thank you so much for playing at Silver Oak Casino. We really appreciate your loyalty. Have fun and good luck.
(11:37:08) *** Hera Grey left the chat ***

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lnf730

6 years ago

I can confirm my account history states this. I honestly don’t remember playing that but i see where it says I did. I apologize for that. I did finally receive my $100 payout so this complaint had been resolved. I want to thank ask gamblers and Tawni for their assistance in getting this resolved.

Silver Oak Casino

• Representative

6 years ago

Hi Lauren--

The funds were placed back in your account, March 23rd:

3/23/2020 105580083 Promo Credit Deposit - Transaction approved Redeposit $22 as per notes $22.00

It appears you found the funds in your account on April 2nd and played the funds down to $0.36 (see attachment).

With this in mind, there is nothing further to be approved or paid on this account.

I wish you all the best,

Tawni

AskGamblers

• Support Team

6 years ago

Dear @Lnf730,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 503 / 523

Avg. Amount $3,698

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 460 out of 478 complaints in this category have been resolved.

This operator's average complaint duration is 26 days, while the average duration across all operators is 8 days.

Silver Oak Casino Complaints

See all complaints for this casino

Delayed Again Twice

I love playing here, but I feel like I continuously have to complain here on a delayed payment.

I have one withdrawal from the middle of last month that was continuously being denied. Now it’s been pushed through and is past their payout limits. I have another one that’s timing out as well.

I’ve tried to work with the customer service, but all they keep saying is that my payout is being escalated.

Resolved

$3,089

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved