Complaint #752 Silver Oak Casino

Cannot get help for verification to receive winnings

By WheelerMark888

1 year ago

Message on forum

I recently won $100 at Silver Oak Casino. I signed up through inclave and I'm assumingIi made a mistake when I filled out my birthday. Instead of the correct birthday of 06/07/1988, somehow was accidentally put in as 07/06/1988. I emailed to get it changed and was told it was being taken care of. When i won the $100 I was asked to verify my litecoin wallet and I put double the minimum amount down needed to verify. I also sent photos of my ID. I've sent photos of me holding my ID. When I go to verify my identity it sends me to a hooyu, each time I send the documents it says they're accepted but when i go to withdraw it says I'm missing documents still. I've sent multiple photos to different emails in the silver oak support, help, and documents. Each time I send thr documents it will take a day or two and send me back to square one all over again. I've sent photos of my ID without a glare, I've sent multiple different selfies. Most recently i sent a photo of my check stub to show my address and birthday, it even has my last four digits of my SSN.. I would like to get my birthday channged and be verified to receive my winnings. Or at the very least i want the litecoin ive deposited

The attached files are all screenshots of the photos I sent. Emails I sent. Verified messages from hooyu. Check stubs to show proof of who I am. All of which I have sent. The E-mails may not be in order as sent and received.

Disputed Casino Silver Oak Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 year ago

Dear @WheelerMark888,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

1 year ago

Hi Mark--

I apologize for not coming back to this sooner.

Unfortunately, your withdrawal was denied due to using multiple free chips (without a real money deposit between):

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

17. The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.

---

In fact, you've even posted your transaction history which points to the fact that your deposit came only AFTER you'd used two free chips (this deposit was only made by you as a verification deposit for your wallet).

We've already refunded the $22 deposit to your casino account, which you've already played off.

Cutting to the chase, there are no withdrawals pending approval or payment.

I wish you all the best,

Tawni

AskGamblers

• Support Team

1 year ago

Dear Silver Oak Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

1 year ago

Hi Mark--

I apologize as I'm not in the office until tomorrow. As soon as I get in, I'll be back with an update.

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Max withdrawal of $500.

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So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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