Complaint #664 Silver Oak Casino

After a month withdrawal still processing

By Daniel T.

4 years ago

Submitted a withdrawal for $1,550 on 01/06/2022.

Currently it is still "Pending" and after .multiple interactions with customer service and multiple escalations, they keep telling me to wait a few days.

I used a coupon or bonus "crew290" bonus that gave me a 290% bonus on a $50 deposit. After the deposit I received a total of $195 in credits.

Played to satisfy bonus rollover requirements and made a withdrawal request for $1550. Total to be paid to me is $1405.

I have played and withdrew 2 other times. My information has been verified.

I contacted customer on the following dates with the result:

01/17- withdraw escalated and told to wait 3 days.

01/20- followed up and customer service says to check back the following Monday

01/24 followed up and customer service escalated again and asked to check back in 24 hours

01/31- followed up again asked to be patient as they are busy.

02/06 Currently the withdrawal is still in "pending"

Terms and conditions state that it takes up to 10 days to review a withdrawal yet mine has taken over a month without an update.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1550

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dannydt

• Minnesota

4 years ago

Money was deposited to Bitcoin shortly after making complaint. Thank you!

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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