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Silver Oak Casino - 63 days of delay

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 9701
Posted on October 19, 2020

Hi, I am asking for your help once again. Since August 14, 2020 I have submitted over 100 withdrawals to Silver Oak. I have chatted with 4 reps, all nice people but all said they would expediate the withdrawals. I have yet to receive any payments. I know it takes time for processing, but I think 60 days is enough time. App. 8 of my withdrawals will be over 60 to 63 days. Could you help? I am going to try to attach pictures. I am 77 and not sure I can do it. Thanks Take Care Robert C

AskGamblers
Posted on October 19, 2020

Dear @fb_16­926­630­809­45468,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 19, 2020

Hi, I sent a few pictures along with my complaint. I am 77 and not too good with attachments. My withdrawals of August 14 through the 20 are the ones of my complaint. The other 100 withdrawals will need time for processing. I understand that. I hope this help to clarify my complaint. Take Care Thank You Robert C

Posted on October 23, 2020

Hi Robert--

You truly like to keep us busy, don't you? ;-)

Two payments have already been sent off:

10/21 Paid $4743 + no Service Fee Wire transaction's 110409989($264.00), 110410004($154.00), 110410013($209.00), 110410017($429.00), 110410021($200.00), 110410027($500.00), 110410033($859.00), 110410044($209.00), 110410049($217.00), 110410053($170.00), 110410060($147.00), 110410066($363.00), 110410085($465.00), 110410094($182.00), 110410107($199.00), 110410127($176.00)

10/22 Paid $4958 + no Service Fee Wire transaction's 110428433($421.00), 110428442($170.00), 110428451($254.00), 110428458($159.00), 110428465($256.00), 110428473($193.00), 110428482($282.00), 110428488($171.00), 110428502($142.00), 110428513($234.00), 110428521($520.00), 110428529($368.00), 110428537($157.00), 110428543($210.00), 110428554($226.00), 110428565($134.00), 110428575($168.00), 110429009($751.00), 110429020($142.00)

Wires have been getting through a bit quicker than usual, so I'm expecting these to be completed early next week.

Also, another payment is scheduled to be sent off, tomorrow. Once I have the transaction details for this, I'll be back with another update.

Have a great weekend,

Tawni

Posted on October 24, 2020

Hi, you can drop my complaint against Silver Oak. I have a reply from Tawni and I know I can trust her. She is very good at her job. Thank you for your hard work. Take Care Robert C

AskGamblers
Posted on October 24, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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