Complaint #565 Silver Oak Casino

2 pending withdrawals for almost 2 months

By Brian D.

5 years ago

i have had two withdrawals pending since 7/30/20 when i have contacted support via chat over 6 times they tell me they will escalate the approval but yet still noting here is just one example of the last chat i had with them.

Chat started on 24 Sep 2020, 09:49 PM (GMT+0)

(09:49:54) *** Brian <surname removed> joined the chat ***

(09:49:55) Brian <surname removed>: Hello

(09:50:01) Casino Support Center: Welcome to our Customer Center Live Support. While we find the best agent to assist you, please help us expedite your request by typing your username, email address and your request in this chat box. One of our representatives will be with you shortly.

(09:50:51) *** Freya <surname removed> joined the chat ***

(09:51:01) Freya <surname removed>: Hello Brian, my name is Freya and I will be assisting you today. I hope you are doing well today.

(09:51:37) Freya <surname removed>: Thanks for contacting Silver Oak Casino. I will do my best to help you today.

(09:51:40) Freya <surname removed>: For account verification can you provide me your user name and phone number on the account and I'll be happy to assist you.

(09:51:50) Brian <surname removed>: Hi was wondering if you could help me with my withdrawals my last chat was on 9/15 here is that chat

(09:51:55) Brian <surname removed>: Chat Transcript with Brian <surname removed> Chat started on 15 Sep 2020, 06:17 PM (GMT+0) (06:17:31) *** Brian <surname removed> joined the chat *** (06:17:31) Brian <surname removed>: Hello (06:17:33) VIP Support Center: Welcome to our Customer Service Live Support. While we find the best agent to assist you, please help us expedite your request by typing here your username, email address and your request in this chat box. One of our representatives will be shortly with you. (06:17:35) *** Brie <surname removed> joined the chat *** (06:17:39) Brie <surname removed>: Hello! How are you doing today? My name is Brie. (06:17:41) Brie <surname removed>: Thanks for contacting Silver Oak Casino. I will do my best to help you today. (06:18:35) Brian Keith Dolce: Want to know why my withdrawals are not being approved I was told three times it would be escalated but yet still nothing (06:18:50) Brie <surname removed>: Hi Brian! (06:18:56) Brie <surname removed>: Can you please confirm your casino username and phone number? (06:19:08) Brian <surname removed>: dolcebeme (06:19:18) Brian <surname removed>: 9097087013 (06:19:48) Brie <surname removed>: Thank you dear. (06:19:59) Brie <surname removed>: Let me check your account here. (06:20:05) Brian <surname removed>: Thx (06:23:11) Brie <surname removed>: I'm very sorry for the delay. Thanks for bearing with me! (06:25:58) Brie <surname removed>: This is gonna take a moment more, I'm sorry for the delay and I thank you for your patience. (06:26:24) Brian <surname removed>: Ok (06:29:17) Brie <surname removed>: Thank you for waiting. (06:31:14) Brie <surname removed>: I can see that your pending withdrawal request last 7/30/2020 for $2500 was escalated last 9/8/2020. (06:31:22) Brie <surname removed>: Let me make a follow up on this for you. (06:32:46) Brian <surname removed>: Yes again on 9/14/20 and again on 9/13/20 (06:32:52) Brian <surname removed>: Yes again on 9/14/20 and again on 9/13/20 (06:33:58) Brie <surname removed>: I'm done on sending a follow up for your payment. Please allow us 5 business days to work on it for you. Thank you for your time and patience on this. (06:34:02) Brie <surname removed>: In the meantime, would there be anything else I can help you with? (06:34:50) Brian <surname removed>: Nope (06:35:01) Brie <surname removed>: Have a great day ahead. (06:35:03) Brie <surname removed>: Please check out our latest promotions and receive extra money on your next deposit. https://www.silveroakcasino.com/landing/entry-promo/?utm_source=livechat&utm_medium=promo Thank you so much for playing at Silver Oak Casino. We really appreciate your loyalty. Have fun and good luck. (06:35:05) *** Brie <surname removed> left the chat *** (06:35:36) *** Brian <surname removed> left the chat *** NAME Brian <surname removed>, <personal data removed> URL https://www.silveroakcasino.com/webplay/ DEPARTMENT CS_-_VIP_Chat SERVED BY Brie <surname removed> RATING — COMMENT — Are you using Zendesk Chat yet? Sign up free today

(09:52:00) Brian <surname removed>: dolcebeme

(09:52:17) Brian <surname removed>: 9097087013

(09:53:49) Freya <surname removed>: Thank you very much for that information. Allow me one moment, please.

(09:56:19) Freya <surname removed>: I'm back. Thank you for waiting.

(09:56:50) Freya <surname removed>: Are you referring to the pending withdrawal request on 7/30/2020 for the total amount of $5000?

(09:57:05) Brian <surname removed>: Yes

(09:57:53) Freya <surname removed>: I will made a follow up on the escalation made on the account.

(09:58:23) Brian <surname removed>: That’s what they keep telling me and then nothing happens

(10:00:44) Freya <surname removed>: I am sorry for the delay Brian, due to high volume of withdrawal request some delay happen. Please bear wit us. Thank you.

(10:01:21) Brian <surname removed>: Yeah but almost 2 months

(10:01:52) Freya Yang: I know you have waited long

(10:01:53) Freya Yang: I will now personally send your case to our withdrawal team. I will make sure that your withdrawal transaction will be completed immediately.

(10:02:02) Brian <surname removed>: Guess I’ll check back next week

(10:02:13) Brian <surname removed>: Thx

(10:02:36) Freya Yang: You're welcome.

(10:02:39) Freya Yang: Please check out our latest promotions and receive extra money on your next deposit. https://www.silveroakcasino.com/landing/entry-promo/?utm_source=livechat&utm_medium=promo Thank you so much for playing at Silver Oak Casino. We really appreciate your loyalty. Have fun and good luck.

(10:02:42) *** Freya<surname removed> left the chat ***

(10:03:20) *** Brian <surname removed> left the chat ***

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $5000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dolcebeme

• California

5 years ago

Resolved thank you

AskGamblers

• Support Team

5 years ago

Dear @dolcebeme,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

5 years ago

Hi Brian--

I sincerely apologize for all the frustration you've experienced with this.

You'll be pleased to know that your withdrawals were sent off to our processor, Friday: 10/2 Paid $5000 + no Service Fee for transactions 109982044 ($2,500.00), 109982045 ($2,500.00). I would expect you'll find the funds in your account towards the end of this week.

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

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$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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$500

Delayed Payment SilverOak and 2500 USD

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Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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