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Planet 7 Casino - Significant delay in receiving my winnings

RESOLVED
lonlotnyri United States
Posted on June 19, 2017.

I am experiencing significant delays with my withdrawal from Planet 7 Casino. On March 16th 2017 my withdrawal was approved for $500 and it is now June 17th 2017. After several weeks, then turning to months of waiting for my payout I made several contacts with the casino via e-mail and live chat to check the status of my withdrawal but was told repeatedly that my case has been escalated to upper management. Unfortunately, to this day I still have not received my withdrawal. This was my third time winning at Planet 7 and I have never experienced such delay. I just hope to receive my winnings soon.

Posted on June 22, 2017.

Hi LONLOTNYRI--

I'm so very sorry for the delays you've experienced with this.

I've reviewed your account and I do see your wire was sent off to be processed on the 19th. With this mind, I would expect you'll see the funds reflected in your account, early next week.

I wish you all the best,

Tawni

lonlotnyri United States
Posted on June 24, 2017.

Hi Tawni,

Yes, I have received my winnings as of June 20th, 2017 for $500. Thank you for your help!

AskGamblers
Posted on June 24, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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