Complaint #2 ShadowBit Casino

ShadowBit casino withdrawal complaint

By Luka R.

3 years ago

Dear AskGamblers team,

I have tried to withdraw from ShadowBit casino to same card that I made deposit. They cancelled my withdrawal saying I can only use international bank transfer, although on the withdrawal page options for card withdrawal is showing. I have also made multiple withdrawals from other DAMA MV casinos to same card without any issue but ShadowBit for some reason unknown toe does not accept. My account with them is verified. Please see attached files for proof.

Please help.

< personal information removed >

Disputed Casino ShadowBit Casino

Reason Declined payment

Amount €2935

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @LookSee,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ShadowBit Casino

• Representative

3 years ago

Dear LOOKSEE,

The transaction was initially denied because of the daily limit. We also see a successful withdrawal through Bank International.
So, you can make a withdrawal through a card as you ware going to, however one of the previous attempts failed due to a technical issue on the payment provider side.
Now, the cashouts are processed as usual, and if you (the customer) has no ban like self-exclusion, we would recommend truing again to create a request.

Thanks for understanding,
the Shadowbit team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per ShadowBit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

ShadowBit Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,575

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

ShadowBit Casino Complaints

See all complaints for this casino

Casino no longer processing my withdrawals

After playing at shadowbit casino for some time and playing almost daily often depositing up to $5000 per week I was from the outset receiving my withdrawals within 2 or 3 hours or sometimes sooner using the same method each time without any problems. I could chat with casino staff on live chat and was withdrawing up to 3 times a week.

After the first week they without notice dropped the withdrawal limit from $6000 to $750 which is Unreachable in my opinion especially when asked how would I withdraw a large sum to which I was told $750 a day.. After withdrawing multiple $750 lots all of a sudden my withdrawals now sit pending for some now 3 days which is odd due to the instant withdrawal method offered and the method I have always used. What makes it more frustrating is that I now cannot contact them via live chat all I get is a bot telling me they are unavailable this has been going on for the same time. If I use a different browser and go incognito to my surprise I get an operator who tells me it's my computer and to restart it... Unlikely... And when asked about my withdrawals they say they are being Processed and will receive them shortly with no further explanation. I am now owed $2250 and have more in my account I also want to withdraw. This all seems odd and only since I started withdrawing daily.

Rejected

$2,250

Closed account and confiscated deposit

my account was closed, but that was a bad decision, I did nothing wrong, I created my account, made a deposit, started playing, a few minutes later my account was closed, I contacted the casino and was told that my balance will not be returned, but I did not breach the terms, what exactly did I do wrong?

Resolved