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Closed account and confiscated deposit


3 years ago
my account was closed, but that was a bad decision, I did nothing wrong, I created my account, made a deposit, started playing, a few minutes later my account was closed, I contacted the casino and was told that my balance will not be returned, but I did not breach the terms, what exactly did I do wrong?
Disputed Casino ShadowBit Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that ShadowBit Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hi @denilson12,

Our anti fraud team has found that you have opened up several accounts on several casinos in our network, each account has been opened up using different names, surnames and date of birth. You have deposited using several Skrill accounts all with different information as well.

This is a direct breach of the terms and conditions and therefore your account was closed and the funds have been confiscated.

Regards,
Shadowbit Casino
User name

Dear all,

This complaint has been reopened as per ShadowBit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear ShadowBit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

ShadowBit Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $1,575
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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