I currently have several approved withdrawal requests from Planet 7 Casino. These withdrawl requests have dated back since 6/22/2016.
As you can see, these are way past due based on the 7 to 10 days published on the planet 7 web site. They are also past due based on the 20 days the casino then states upon approval. This is quite frustrating.
My story is very similar to many others who have posted here regarding their Planet 7 payouts.
At first, the withdrawals department informed me that the payouts had been "escalated" and that I was to deal with Ally via email in order to get these paid. As instructed, I emailed Ally only to receive an automated response saying they are very backed up but I would hear from Ally personally within a few days.
Most of the frustration lies in the deceptive information posted on the web site as well as in the email correspondence. I don't know how a business can be considered legitimate and on the level with such practices. I've held up my end of the deal and only ask that Planet 7 does the same.
What is the best way to get this resolved?