LeoVegas Casino - Sent in proof of ID, but they still want proof of expired bank card?!

posted on December 16, 2015.

I recently used Leo Vegas casino and won a bit of money, as I was up I thought I would withdraw. The next day I received a message asking me to send proof of my identity including a photo of my bank card, proof of address (sent in the form of a bank statement) and a screenshot of my driving licence. I understand the reason why they have to do this as I have previously had to send proof to 888 poker, however no where near to this extent. After sending this information I received a request to send a copy of an old bank card which has expired and subsequently destroyed. As everyone knows when you receive the new card you are asked to destroy it. I don't understand why Leo Vegas are happy to take the money from me in the form of deposits however not withdraw to the exact same card. Even if this was fraudulent activity surely it would be more sensible to receive this information when depositing rather than withdrawing?!..

posted on December 21, 2015.

We are still in communication with the player as this is not yet solved.

posted on December 22, 2015.

Issue still unresolved given stupid amounts of evidence to verify my account with no success. Given letters from the bank, photo I'd proof of bank statements showing the last four digits of my card. Screenshots proving the expiration date of an old card etc etc etc. Basically they are unwilling to pay out

posted on January 27, 2016.

The complaint has been reopened upon the casino's request and we would like to give it one more chance for a successful resolution.

posted on January 27, 2016.

This complaint has been resolved and the player has been paid out their winnings

posted on January 30, 2016.

Dear @Amckay91,

Did you receive your winnings, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.