Complaint #1129
Planet 7 Casino
Sending documents again and again only to be told not received
8 years ago
Many months ago, I tried to withdraw some of my winnings from Planet 7. I sent in documents and never heard back, I followed up and was told that the method of withdrawal that I chose was not available to me because I'm in Canada. I changed my method and waited. Follow up continued to receive a response of 'documents never received'. I finally cancelled my request for withdrawal. I've now submitted a new one while on chat so that I knew I was doing it right, had to resend my documents again, and have followed up twice and am again being told my documents were never received. I was wondering if that was a normal complaint about Planet 7 and found this site, which makes it clear that it IS normal for them to stall and 'never receive' documents. I just wanted to get my money and then figured it would be easier to get future withdrawals, but I think I'll just take this one and stop using Planet 7, because it seems to be a regular occurrence.
Hi Momma--
I'm going to go through this, bit by bit for you--I think there is just a little confusion over the timeline.
Based upon your deposit (1/8), you used a coupon (RANDOMGAMBLE3 (1 of 999)(30 free spins)). The coupon was in the amount of $189.
On 1/10, you requested a withdrawal in the amount of $100, leaving $319.45 in your account. You cancelled that withdrawal request on the 13th, which placed the $100 (stemming from that coupon), back into your account. Less than two hours later, you requested another withdrawal ($200). This withdrawal was denied on 2/8, as it was insufficient to cover the bonus amount (after removing $189 to cover the bonus, this would leave a net withdrawal in the amount of $11--minimum payment amount is $100).
While your withdrawal was pending (before it was denied), you did redeem a loyalty bonus, but at that point, your balance was only $.04. The $50 loyalty balance brought your total balance to $50.04.
I've attached a copy of the reconciliation for you--hopefully this will help clear things up for you.
If you have any questions, please let me know. ;-)
Tawni
I'm going to go through this, bit by bit for you--I think there is just a little confusion over the timeline.
Based upon your deposit (1/8), you used a coupon (RANDOMGAMBLE3 (1 of 999)(30 free spins)). The coupon was in the amount of $189.
On 1/10, you requested a withdrawal in the amount of $100, leaving $319.45 in your account. You cancelled that withdrawal request on the 13th, which placed the $100 (stemming from that coupon), back into your account. Less than two hours later, you requested another withdrawal ($200). This withdrawal was denied on 2/8, as it was insufficient to cover the bonus amount (after removing $189 to cover the bonus, this would leave a net withdrawal in the amount of $11--minimum payment amount is $100).
While your withdrawal was pending (before it was denied), you did redeem a loyalty bonus, but at that point, your balance was only $.04. The $50 loyalty balance brought your total balance to $50.04.
I've attached a copy of the reconciliation for you--hopefully this will help clear things up for you.
If you have any questions, please let me know. ;-)
Tawni
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
Screenshot
