Mark all as read

Settings

Notifications
Casino Complaints

Delayed $1375 payment


I have had a withdrawl in the amount of $1375 from Palace of Chance approved on 7/15/2016. I was told via a live chat agent that it would be sent to the processor on 7/29/16. Since then I have had several live chat conversations. The latest was that it was in "Escalations Department", and to contact Tara via email, which I did. I received a form letter back stating how busy she was, but she would get back to me within 2 to 4 days. It has now been 5 days with no personal response from Tara. This seems to be the norm for this casino group. Their email address is actually "fastwithdrawls". I would appreciate your help in receiving tracking information on this withdrawl, or a reason why it has not been sent to the processor for payment to me. I believe that the processing fee should be waived in lieu of the fact that I have waited so long for payment.
Disputed Casino Palace of Chance Casino
Amount $1375

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
The $1375 has been sent to me. Complaint resolved.
User name
Dear @dogmomm,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.
User name loyalty-level-2
Thank you for your response, Tawni. I will keep this complaint open until I receive the tracking number. Thanks, Ask Gamblers!

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500