Complaint #5 Run4Win Casino

Refusal to accept withdrawal

By MauriceKing84

2 years ago

Message on forum

I have made multiple attempts to withdraw from this casino. And keep getting the run around. I will attach screenshots. I first initiated a bank withdrawal, they cancel saying it has to go back to the credit card. So I request that. Cancelled as well. Next they say to use interact (which I previously tried and also cancelled) but ok, I do it again. Same result. Next they tell me to use MuchBetter. So I upload 100$ and send them, complete the verification and guesss what. Cancelled again. Now it’s back to I have to use interact. I am not getting anywhere. Customer support just keeps me going in circles.

Disputed Casino Run4Win Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Run4Win Casino

• Representative

2 years ago

Dear MAURICEKING84,

I sincerely apologize for the challenges you faced in withdrawing your winnings and the poor support assistance you received. This is not the level of service we aim to provide.

We have investigated the issue and taken corrective measures to improve our withdrawal processes and customer support. I'm pleased to hear that you were able to make a withdrawal after, but I understand the frustration caused by the delay.

Your feedback is invaluable, and we are committed to ensuring a smoother experience for you in the future.

If you have any further concerns or feedback, please don't hesitate to contact us at [email protected]!

Warmest wishes,
Run4Win Casino

MauriceKing84

2 years ago

I’m happy to report that after filing this complaint, I have been able to make a withdrawal.

Run4Win Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $864

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

Run4Win Casino Complaints

See all complaints for this casino

They did not close my account

Hello,

I want to ask for your help.

I asked the chat for closing my account cause of gambling issues.

It wasn't possible, I have to contact the E-Mail.

I did this(EMails_Run4win.pdf) and the account isn't actually closed.

In the terms of the website is written there is a possibility to close the account in the own profile. That's wrong.

After five days and two reminders I got an answer(E-Mail_Answer.pdf).

"funny", the account is not closed, they are offering me a bonus.

Unbelievable, I've written it's cause of gambling issues.

First of all:

Can you please help me to close the account.

Second:

Can you please help me to get back my money I've lost since then?(1.363€)

(Run4win1.pdf,Run4win2.pdf and Run4win3.pdf)

Thank you very much for your help.

Best regards

Resolved

€1,363

Account disabled without explanation

It is unacceptable for a casino with a good rating on Askgamblers to commit this disrespect towards the player.

They denied my proof of residence 3 times and today when my account is deactivated in the morning, they don't tell me the reason, they just say that the department made a decision, without any explanation.

I will attach the prints so you can see the company's lack of reputation. There was a pending withdrawal from me in the amount of 1267 BRL, and my deposits which asked for proof that was sent for 500 and another for 100 Brl, they did everything they could to not pay me and when I sent all the documents they deactivated my account, after rejecting some.

Resolved