Run4Win Casino - Account disabled without explanation

Dear @netoflausino,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hey there,

We sincerely apologize for any inconvenience you have encountered and appreciate your patience as we address your concerns. We understand that this situation has been frustrating for you, and we regret any confusion caused during the verification process.

Upon a comprehensive review by our Anti-Fraud department, it has been determined that your account was restricted due to accumulative abuse patterns observed in your gameplay. This involves specific strategies during slot games, such as canceling the bonus to unlock the balance, making a new deposit, and collecting accumulative progress with raw deposits by placing bets of smaller amounts, regardless of winning or losing.

As a result, winnings were subtracted up to the amount of your latest deposit. We want to assure you that upon completion of the necessary verification requirements, the remaining funds will be transferred to you through a manual cashout.

Once you successfully complete the verification process, we will promptly proceed with the transfer of the remaining funds to your account. we kindly request you to reach out to our live chat support to expedite the resolution of the verification process. Our dedicated team is ready to assist you promptly and ensure a smoother experience.

If you have any further questions or require additional assistance, please feel free to reach out.

Best regards,
Run4Win Casino

You only responded to me now because of the post made here at askgamblers, at all times in the live chat I tried to have a friendly conversation and you always gave a definitive answer and didn't give an explanation, extremely rude. They never mentioned returning my deposit, secondly, I bet all my money, I deposited the bonus without canceling anything, then I deposited more and played the same game because I had lost a lot. I want you to prove to me and to askgamblers this supposed fraud of mine said by you. It doesn't make sense that you release the game for people to play, I spend all my money betting and you do this? What if I wasn't lucky and lost?

Another lie is that you never deducted any amount from my account, you just blocked it and didn't respond. You say I canceled my bonus to unlock the balance, what do you mean? I bet all my money, and I alternated the bet values, that's all. Where is this wrong? Everyone knows that sometimes a bet of 5 will be better than a bet of 2 or a bet of 2 will be better than a bet of 5 because the rtp changes.

Dear Run4Win Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Run4Win Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This casino is a joke, how can they still be operating regularly. They stole my winnings of 1267BRL and they only want to return my second deposit of 100BRL and retain the deposit of 500BRL, this is a joke

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Run4Win Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.