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Account disabled without explanation


2 years ago

It is unacceptable for a casino with a good rating on Askgamblers to commit this disrespect towards the player.

They denied my proof of residence 3 times and today when my account is deactivated in the morning, they don't tell me the reason, they just say that the department made a decision, without any explanation.

I will attach the prints so you can see the company's lack of reputation. There was a pending withdrawal from me in the amount of 1267 BRL, and my deposits which asked for proof that was sent for 500 and another for 100 Brl, they did everything they could to not pay me and when I sent all the documents they deactivated my account, after rejecting some.

Disputed Casino Run4Win Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Run4Win Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
This casino is a joke, how can they still be operating regularly. They stole my winnings of 1267BRL and they only want to return my second deposit of 100BRL and retain the deposit of 500BRL, this is a joke
User name

Dear Run4Win Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name

Dear Run4Win Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Run4Win Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $864
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

Run4Win Casino Complaints

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