On May 29, 2014 I was lucky again and hit the jackpot for $15,000.00. I quickly contacted Nick Powers who congratulated me... He also stated that I would no longer be offered any bonuses nor would I have a VIP host. If I had any questions I should contact customer service.
I put in for 6 withdrawals of $2,500.00 on June 17, 2014 (13 business days later...and numerous calls) my withdrawals were approved at 14 payments of 1,067.00. I called Nick, but could never get a hold of him, I was always connected to customer service... I was told by customer service 7-10 days for approval 10 days sent to processor. I explained that I knew the rules and that my concern was that I put in for 6 withdrawals of $2,500.00, like it states on the Planet 7 website $2,500.00 max cashout a week. I feel its not fair. I also asked them how frequent are these payments going to be processed and they only answer I get over and over again is 7-10 days for approval 10 days for processing.
I'm just asking that Planet 7 abide by there rules on website 2500.00 max cashout
I also would like to get a straight answer when I ask questions about my winnings.
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