Complaint #16 Royal Rabbit Casino

Account verification issues

By babsbh

5 years ago

Message on forum

Hi
I have recently joined this casino and I am waiting to withdraw funds of 1970 - I have sent all my documents to the casino to verify my account - I have sent these on Friday and 6 days later my account still hasn’t been verified - I have spoke to several people every day on chat VIP support and they just keep telling me to wait and there is no time frame even though there terms and conditions say accounts should be verified within 2 days - I have added some screenshots and have more I can forward if you need.
Can you please help - I feel the casino is stalling in verifying my account so they don’t have to process my withdrawl and would really appreciate some help as I am getting no where with the chat support

Disputed Casino Royal Rabbit Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

babsbh

5 years ago

My account has been verified

Thanks again askgamblers - only for this complaint I would be still waiting for an outcome

Royal Rabbit Casino

• Representative

5 years ago

Hi again,
There is no mention on verification time in the terms and conditions. The only place where you see 2 days has to do with your withdrawal post verification(4.9 General T&C).
Thus once your verification is complete you can expect your withdrawal shortly.

Thanks,
Royal Rabbit

babsbh

5 years ago

You only know that information because I sent the second email on the 2nd of feb when I realized I had sent the incorrect card - I am still waiting for someone to contact me about the first email to tell me the details are incorrect
Your chat advisors told me that there were system issues that’s why there was a delay and just to wait with no time frame
So my second email was sent on the 2nd and today is the 4th - I’m assuming my account will be verified today then?

Royal Rabbit Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $5,527

Avg. Complaint Duration 4 days

Avg. Response Time 22 hours

Royal Rabbit Casino Complaints

See all complaints for this casino

Delaying payout for a week

Hi I am a good costumer of mountberg casino usually they are serious, I play on rabbit casino I am VIP I have à win 14000 e they told me that they would pay me 2000 each week even if I am VIP member I was ok I have no other choice. This is very long delay, but this week I my withdrawals are still pending when I ask them why they didn't proceed my payments they told me it is in process since now more than a week situation still the same I wrote to financial team, to support to understand but they didn't.

Answer, this is very long delay, I think maybe it is a way to make me loose my Wins by replaying and bets. This is royal rabbit casino my player name is patatedouce please can you help ?

Resolved

€14,000

Delayed payment

I opened an account at Royal Rabbit Casino on April 7th. I deposited 20 euros and after a few minutes I requested a withdrawal of 44.66 euros. They asked me for the documents and on April 10 the account was already verified. I still have not received my money and I consult every day in the chat without receiving a response. Thank you.

Resolved

€45