As another player stated, they have every excuse in the book. They happily take your money, but do not like sending payouts. After sending them my documents over 8, yes 8 times, they just can't seem to get them......really?
After almost 6 weeks they finally sent 1/2 of my payout. Now they won't send the other half. Again they say they don't have my documents, again won't answer their phone line. One day I spent 18 hours trying their line. It's always the same, you get music for 2 minutes, then a recorded message saying they are busy and they will return my call. It's been now over two months and man many messages left, no return call.
I have emailed them to three different departments over 24 times. Not one return email. There is something seriously wrong with this company.
I have semi luck with their live chat, they will answer after about 35 minutes, and then say they can not help you, because the financial department has to help me. Well, that financial department, they have some strange hours. So I asked them to connect me to them at an hour that they were suppose to be there. And again, another accuse, their computer system is being updated or some crap like that. After 11 hours of that, I lived chatted again. Oh dear, excuse again, their manager Mario Lopez, yes his name is Mario Lopez, is on holiday.
Apparently they only have one manager that likes to go on holiday. Can't wait for excuse number 67 as to why they won't pay my winnings number 2.
It has been since October 9th, and I still have not seen my second half of my payout.
It is December 21st. Now they are saying that I can't get my second payout, because they don't have my documents, again, (?) and that the first check wasn't deposited.
This is a nightmare that won't end.
I warn everyone out there, DO NOT USE THIS CASINO. You will never see your payouts.