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Still no payment


1 year ago

Cashed out 4-26-24 200 dollars in a check, still no check they will not answer emails and live chat never works. I have sent 3 emails asking about my money still no response. I will not deposit here again till my money is paid. It's 200 dollars just send the check.

You need to step it up some casinos have a instant pay option.

Disputed Casino Royal Ace Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Royal Ace Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Ok no problem I will just keep playing at Bovada
User name
Hi Lance--

I'm sorry if this has upset you, however, it is obvious you did not take the time to read our terms and conditions. Had you read the terms, you would have realized that you would not qualify for your winnings. Further, it was already explained in my previous post that your winnings were voided.

As far as your 'approval,' this was a Manager Withdrawal--NOT an approved withdrawal for payment. Again, had you familiarized yourself with our terms and conditions, you would have already understood that a Manager Withdrawal is what occurs to funds that a player is not eligible to receive...

ADDITIONAL TERMS APPLICABLE TO ALL BONUSES

13. An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

--

To avoid similar disappointment, I would advise you to thoroughly read and understand the terms and conditions at any online casino you play at in the future.

Tawni
User name loyalty-level-2
Yall dont tell people that sounds like a excuse,so where did the 200 dollars go, it wasnt put back into my balance,it also said the withdrawl was approved on may 14th

Royal Ace Casino Complaint Stats

Resolved 342 / 358
Avg. Amount $3,216
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Royal Ace Casino Complaints

See all complaints for this casino
Unpaid winnings and lack of communication

To: AskGamblers.com Complaint Service

From: ewiuff <email address removed>

Date: May 23, 2025

Subject: Formal Complaint Against Royal Ace Casino - Unpaid Winnings and Lack of Communication

This is a formal complaint regarding Royal Ace Casino's failure to process a legitimate $100 withdrawal and their subsequent unresponsiveness to my attempts at communication. I am filing this complaint through AskGamblers.com in the hope of reaching a resolution.

On May 2nd, I initiated a withdrawal request for $100. These funds were derived from a free sign-on bonus I accepted upon joining Royal Ace Casino. The terms and conditions of this bonus explicitly stated that the maximum winnings permissible from this offer were $100. I have diligently met all wagering requirements associated with this bonus and have also successfully completed all identity verification procedures as requested by the casino.

Despite fulfilling all obligations on my part, my withdrawal request remains unpaid. Furthermore, my attempts to contact Royal Ace Casino for clarification and assistance have been met with a complete lack of response and misleading information.

Specifically, I wish to highlight the following issues:

* Lack of Live Chat: The Royal Ace Casino website clearly advertises the availability of a live chat feature for customer support. However, I have found this to be non-existent, leaving me without a real-time channel to address my concerns.

* Unanswered Emails: I have sent multiple emails to Royal Ace Casino regarding the status of my withdrawal. With the exception of a single response confirming a change to my phone number on the account, all other inquiries regarding my unpaid funds have been ignored.

* Invalid Contact Number: The 800 number provided for customer support is not a valid, operational number, further hindering my ability to seek assistance.

This lack of communication and failure to process a legitimate withdrawal is deeply concerning and unprofessional. I have adhered to all of Royal Ace Casino's stated rules and regulations and believe I am entitled to the $100 in winnings.

I kindly request that AskGamblers.com investigate this matter and mediate with Royal Ace Casino on my behalf to ensure the prompt payment of my $100 withdrawal. I look forward to your assistance in resolving this issue.

Sincerely,

pwzt0i947h

<email address removed>

Status solved Resolved
$100
Been given the runaround for nearly 2 months and still no payout

I have been playing at Royal Ace Casino and, needless to say that I have lost quite a bit of money there.

They have me on some type of vip tier, which apparently doesn’t facilitate me being paid, should I win, which I did, about 3 months ago. Not one penny of those winnings has reached my bank account.

After they requested paperwork and identification, which I forwarded countless times, only for them to reply that they either never received them or claimed that they were in the wrong format. That forced me to seek the help of my bank, which made it clear to me that I was being taken for a fool and made fun of by those casino support services.

\Well, when I informed Royal Ace that my bank would get involved, they finally admitted that they had all my paperwork and that my first transaction was approved. My total winnings were around $32,000, which I played down to around $22,000. Since they have a limit of $2,500/week,

I had a total of 9 transactions.

When they finally claimed that they were working on one transaction, which was around February 17th, there was no progress.

I contacted them several times, and their reply was that they were working on my payout, using phrases like” yay, your payment is on the way”, fully aware that it was a lie.

I think that all these times when they withdrew money from my account, acting as a casino that it was all a scam. And now, they have all my confidential information and documents.

I truly am so scared. I am 69 years old and I cannot handle this stress.

I love playing at casinos, and now I am scared of being scammed. After reading all the reviews about Royal Ace, I truly think that they have no intention of paying me.

Please help.

My player’s name is Ketsantia on their website.

Status solved Resolved
$22,000