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Royal Ace Casino - My winnings were not paid out

RESOLVED
Complaint Info
Disputed casino Royal Ace Casino
Reason Declined payment
Amount $ 259
Posted on July 23, 2014

I'm so very upset and devastating learning that my request to withdrawal of $17500 was voided because they said it was from the $259 comp points and the only amount they allow is 2x that of my last deposit/comp points. I have deposited thousands of dollars into this account. They take the money directly from my account plus the processing fees. I feel like being robbed/raped by this. Can any one help me to seek for solution in this matter.

Posted on September 27, 2013

Dear Player:

We will look into this matter and will get back to you soon.

Regards

AceRevenue Team

Posted on October 7, 2013

Dear Player

We have requested the Casino to inform us where did the winnings come from and what is the maximum cashout according to their rules.

Regards

AceRevenue Team

Posted on October 11, 2013

Dear Player:

Since winnings came from your comps casino will apply the maximum cash out on comps as per casino rules:

"Comp Points are subject to a 1x maximum withdrawal limit." http:/­/ww­w.r­oya­lac­eca­sin­o.c­om/­ter­ms-­con­dit­ion­s.php

Regards

AceRevenue Team

Posted on October 15, 2013

Dear Player:

We hope that after reading the rules you understand Comps Maximum Cashout rules.

Best Regards

AceRevenue Team

AskGamblers
Posted on October 15, 2013

 T&C are very clear in this case and can be red on the page that casino posted here! Complaint solved!

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