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Royal Ace Casino - Delayed payment from august

RESOLVED

Complaint Info

Disputed casino

Royal Ace Casino

Amount

$ 9845

Posted on January 10, 2022

I am submitting this complaint because I cashed out $10,000 back on August 13th.

One was finally approved, and I was told they sent it to the processor on December 21st.

I have not received any money in my bank account. They haven’t even approved all of them yet. There is still two pending approval for five months now.

I also cashed out another 800 and something dollars, and they approved it but I have not received any of this money in my account.

The total amount is I think 10,800 and something.

I play frequently and have a lot of patience. But it’s been going on a half a year.

Also, I don’t know why they approved the littlest amount before they sent me any of my $2500 cashouts, because I cashed those out way beforehand.

For resolution, all I would like is the money in my bank account. Thank you and look forward to your response


Holly

Posted on January 14, 2022

Hi Holly--

I apologize for the frustration you've been having with this.

Regarding your first payment, this was sent to our processor, last month: 12/21 Paid $2345 + $20 Service Fee for transaction #82952981. I do not see a confirmation of completion from our processor, so I've sent a query to see what's up with this (I'm guessing this is one of a handful of straggler wires from the holidays). Once I have a reply on this, I'll let you know.

The balance of your payments have now been sent to our processor:

1/12 Paid $5000 + no Service Fee for transactions #83758298 ($2,500.00), #84112275 ($2,500.00)
1/13 Paid $2500 + no Service Fee for transaction #84140390

With these two wires, I would expect you'll find the funds in your account towards the middle of next week (possibly sooner).

I'll come back once I've received a reply from our processor...

All the best,

Tawni

Posted on January 16, 2022

I checked my account Friday, and everything was paid in full. It wouldn’t let me log in until now. I wanted to make sure to respond.
Thank you so much Tawni and ask gamblers for your help!
Holly

Posted on January 16, 2022

I checked my account Friday, and everything was paid in full. It wouldn’t let me log in until now. I wanted to make sure to respond.
Thank you so much Tawni and ask gamblers for your help!
Holly

AskGamblers
Posted on January 17, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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