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Delay in payments


5 years ago

On 03/27/2021 I submitted 8 withdraw requests for $2,500.00 each (total of $20,000) Sometime between April 25th and April 27 my first withdraw was approved and I received a check on 05/13/2021. I still have 7 withdraw requests in the que and have been contacting live support for weeks trying to get the next check sent out. They offered me an email address for payments and I contacted them as well. All I get is the same story, its bee escalated after 3 days with the email support I have not seen any evidence that they are going to approve any send my remaining payments.


Based on their terms and conditions they should be sending a check every week after the first one was approved.

At least that how I interpret this statement. "Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations."

Below are my emails and chat snippets over time. I can provide all of the chat transcripts and emails if necessary.

< emails have been removed >

I see. The same canned response.

I will file a complaint by days end since you have nothing else to respond with besides a canned response.


Good day to you.

Disputed Casino Royal Ace Casino
Amount $17500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes I think we have finally reached the end of this journey. I have been paid in full now. I just want to say thank you to AskGamblers for all of the help and to Tawni who made sure she kept up on this complaint.

Also I just want the other online casinos and players that withdraws should not be this difficult and casinos should obey their own terms of service. Getting a customer to file complaints to collect winning is not a great business model.
User name

Dear @DTB71164,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi David--

It appears we've reached the end of the road...

Paid $5000 (0.16157169) + no Service Fee Bitcoin for transactions #376658674 ($2,500.00), #77035329 ($2,500.00)
Paid $5000 (0.12607829) + no Service Fee Bitcoin for transactions #77108794 ($2,500.00), #77108793 ($2,500.00)

I wish you all the very best,

Tawni

Royal Ace Casino Complaint Stats

Resolved 345 / 362
Avg. Amount $3,278
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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