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Royal Ace Casino - Delay in payment over 40 days

REJECTED
Inactive user
posted on November 27, 2017.

For more than 40 days, I'm waiting for my payment from Royal Ace Casino of $ 2000. The payment was approved on 12.10.2017 with payment to Bitcoin. But despite the payment to Bitcoin should be made within 14 days, I did not receive money even after 40 days. I consider this a very long time. The earlier appeal to the support service did not lead to a positive result. But the days pass, and I think without this complaint I will not be able to get my winnings.

posted on December 1, 2017.

Hi Norbert--

I'm very sorry for the delays you've experienced with this.

I've gone ahead and requested your withdrawal be paid. I would expect this to be done by early this coming week at the latest. As soon as I have confirmation this has been paid, I'll be back to update this thread.

All the best,

Tawni

AskGamblers
posted on December 4, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Royal Ace Casino management will soon jump in with an update on this complaint.

posted on December 8, 2017.

Hi Norbert--

I'm not in the office just yet (I should be in a couple hours)--I didn't want your issue to expire in the interim. As soon as I'm at my desk, I'll be with an update.

Tawni

posted on December 9, 2017.

Hi Norbert--

As it turns out, you will not be receiving any withdrawal and your account has been closed. This is just another variation on the prolific fraudster we've been dealing with in the past few months.

AskGamblers--I have sent you the necessary evidence to prove that this is as I'm describing.

Thanks,

Tawni

AskGamblers
posted on December 9, 2017.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Royal Ace Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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