Royal Ace Casino complaint

posted on September 28, 2011.

I made a withdrawl on sept. 11, 2011 and here it is sept. 28th, 2011 and my "express check" has yet to be mailed...from what live chat reps are saying, it will be a month or more total before I receive my winnings...these time frames are rediculous! I am beginning to doubt I will get my wins at all ! ...royal ace takes your money very easily but take their sweet time getting your withdrawl processed...I have told them they need to speed up withdrawl times if they want to keep customers and all I get is a sorry for the delay time and time again!

posted on October 4, 2011.

Hello geepah25, I was unable to reply to your post via the provided link so I apologize for the delay. I am having this issue looked into for you.

Thanks, the Royal Ace team 

posted on October 5, 2011.

Hello again,

I am now having this issue looked into. Thank you for your patience and we will have a reply soon.

The Royal Ace team