Ag Awards

Royal Ace Casino - Check payment fraud

Complaint Info
Disputed casino Royal Ace Casino
Reason Declined payment
Amount $ 15000
Posted on June 24, 2020

Hi i won 15,000 at royal ace casino so i wanted to withdraw my money i had to send them all my information my bank information so i could get the money wired to my bank account so i did that than they tell me they cant wire it to my bank account because i didnt have a swift code so i said ok so i asked them to send me a check so they did it arrived about 4 weeks ago my first check so they told me to deposit it into my checking account so i tried well the check was for 2,500 so i took it to my bank and the bank kept it told me it was fraud so i called the casino they told me they will send me another check so they did i got it a week ago so i took it to a diffrent bank and they kept that one also for fraud so if i was you guys i wouldnt play at royal ace casino because if u get paid check it will be fraud

Posted on June 28, 2020

Hi Kelly--

I'm sorry for the trouble you're having.

It's very unusual for our processor's checks to be rejected by two different banks. More often than not, when a player states that a bank will not accept the check it's because the bank does not accept checks written on a foreign bank. Our processor's checks are absolutely not 'fraudulent.'

In order to resolve this, the first thing we will need is a letter from each of the bank's you've deposited the checks into. I'm certain your banks managers will be happy to provide this to you. Please send the letters to me, directly--I've attached my email address (privately).

As soon as I receive this, I'll be able to move forward to re-issue payments.

Much appreciated,


Posted on June 28, 2020

Oops--I just realized I forgot to attach my email addy in my last post. I've attached it, now. ;-)

Posted on July 1, 2020

Dear @Kellybailey2222,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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