I have currently been back and forth with Royal Ace via live chat as well as email. Live chat serves no purpose as it seems they just copy and paste the same generic responses. Email, not much different.
I have two pending withdrawals, one initiated on 10/10 and the other 10/16. I have yet to get any kind of information. Their response is "I'm submitting a ticket to escalate the issue" to a department that apparently has no direct line of communication email or otherwise.
Essentially, what I believe is they paid me out one time a year ago, from a small deposit I won a nice chunk of change, it took roughly two weeks as a new user to get my payout. So about a year later I figured I'd try it out again. Well I ended up winning in total roughly 800 off of a 20 USD deposit. I believe they are hoping I eventually just disappear and say forget it.
Slotslv, I receive my payout usually within a few hours. Longest I've waited (mind you my first payout with them) was roughly 12 hours. So this 37 days, is really just a joke.