3 months still waiting for the money
On September 7th I requested two withdraws, both for $2500.00 which is the maximum amount. This amount asked to be withdrawn is a very small amount considering at the time I had over $30,000 in winnings. Of course I ended up putting the rest back into the casino. I did receive one of the withdraws back in October, but have been getting now where with the second withdraw. I contacted the casino numerous times before they issued me the first withdraw. I've contacted them numerous times to have the second withdraw issued. I keep getting told the same thing and that's they will escalate the problem to their department that takes care of the withdraws. First it was give them 5 business days. then it was 6 to 19 business days. I contact them once a week and I'm still told the same thing. All they can do is escalate the problem to the other department, and check back in 5 business days and I should see something. I also emailed the help customer service, and I got back a rude email stating that I don't need to contact them but the online chat service that's provided. They followed it up saying that it will happen to give them time, and the reason it has not been done yet I'd that they write out the checks in a way that protects me and for my protection it has not been done yet. but when they feel that's safe that's when the check will be distributed. I was not to contact them there but to use the online chat service that's provided. I have a copy of that email. And I have screenshots of several conversations that I had with their customer service department with the live chat. I did not copy every live chat. But after showing the few I have you can see that I'm getting the same response everytime and yet nothing has changed. It should be an easy review considering I already was paid for the 1st withdraws. The second withdraw was made at the same time with the same winnings. MEANING THEY HAVE ALL THE CORRECT PAPERWORK. I do not know what the hold up is and neither does anyone I talk to, but the only thing that they can do is escalate the situation. I can't talk to anyone else and there's no one else I can talk to. This is where I have been sitting and have not seen the withdraw. I can't imagine how long it would of taken me to withdraw the entire amount I Mr I need help because I feel like I've just got taking for. I do have copies of. Dome of the chats, I have copies of several chats and a copy of an email thý.
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