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Royal Ace Casino - 2months and still no payout

RESOLVED

Complaint Info

Disputed casino

Royal Ace Casino

Amount

$ 4159

Posted on January 22, 2022

So I have 3 pending withdrawls from royal ace casino dating back from 11/22. It's now been 2months and my withdraw is still pending. I've always loved them because their promos and coupons are the best along with ragingbull. It's always taken along time to get my payouts but least I've always gotten them. I did just finally get my withdraw from ragingbull yesterday. However eventhough they are sister companies, they are still seperate so I should have gotten paid from royalace as well. Im feeling like they wait till you put a certain amount back into the casino. However I stopped making deposits until I get my winnings. I have always wrote positive reviews and forum posts, but at this point I'm extremely disappointed. I will keep you posted as whether I get my money or not, but I'm notsure my bet would be in their favor.

AskGamblers
Posted on January 22, 2022

Dear @Mitten32,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on January 26, 2022

Hi Jennifer--

I apologize for the frustration you've been having with this.

I'm pleased to tell you that your payment was issued to your wallet, Sunday: 1/23 Paid $4159 (0.11690325) + no Service Fees Bitcoin for transactions #84384825 ($2,019.00), #84446204 ($2,000.00), #84446213 ($140.00).

I wish you all the best,

Tawni

AskGamblers
Posted on January 26, 2022

Dear @Mitten32,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on January 26, 2022

RoyalAce paid out not only the 2000 that was requested 2 months ago but they also paid out the other 2 pending withdraws..for a total of 4150. I appreciate the help from this website and I am continuing to play at this casino. Even though they sometimes take forever to pay..they have never NOT paid!

AskGamblers
Posted on January 26, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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