Complaint #1 Romibet Casino

More than 30 days withdrawal

By Pappi72

8 months ago

Message on forum

Hello. I have requested a withdrawal on this site for 160.000 HUF. The process has been going on for more than 30 days. I am more and more frustrated because i got every single other withdrawal that i made on other sites. I demand that this process be done asap. Also, contacting their customer support by this issue is the same thing every time: We are terribly sorry and understand this may cause frustrations.

Well at least they are very clear that I'm very frustrated about this. Alright, they pay out my money and we go our separate ways, but god forbid, i forget to pay something i need to pay 10x the initial money i owed. I'm more than annoyed by this. I made the request on august 28, and it is october already yet no money. Now tell me who handles a transaction that long? Someone also hacked my account and cancelled 2 of my 160k withdraws which could've been easily avoided.

Disputed Casino Romibet Casino

Reason Delayed payment

Amount Ft160000

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Pappi72,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pappi72

6 months ago

I'm not interested anymore in Romibet site. A casino that doesnt pay out money in 2 months... I rather not move this case forward. However i provided documents it wasn't enough, i just lost the money and went onto other sites. So anyone who wants to play on romibet please dont. I would like to ask Askgamblers to close this case, and would like to ask Romibet to ban my account forever, and never try to contact me again.
Thanks everyone.

AskGamblers

• Support Team

6 months ago

Dear @Pappi72,

The AskGamblers Complaint Team is kindly asking you to assist the Romibet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Romibet Casino

• Representative

6 months ago

Dear Pappi72,

Thank you for reaching out to us.

Since October 14, we have been requesting the documents needed to verify your account, specifically:

Pictures front and back of this 3 CC, the first 6 and last 4 digits visible - middle 6 digits and CVV covered - Name of the Card Owner and Expiring date visible 510019******0757 ; 535456******2429 ; 535456******6691

You can upload the requested document in the verification section of the Website.

Thank you for your cooperation.

Kind regards,

Romibet Casino Team

Romibet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $5,778

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Romibet Casino Complaints

See all complaints for this casino

Withdrawal delayed for 80 hours now

They promise to procees withdrawals within 72 hours however i've now waited 80 hours. I made a request 18.3. 4:57 am. I contacted live chat but they only say it is aimed to Be processed within 72 hours but i dont believe they gonna do anything without a complaint. I have had same kind of issues with their other casinos in past.

Resolved

Withdrawal cancelled and verification delayed over a month now

Hello,

Im having serious problems with Romibet Casino. I made my first deposit 15.2.2026 20e and played successfully to get 1000e withdrawal. I made two 500e withdrawal attempts and they cancelled both after 3 days. After that they asked to verify my account. I sent all details including ID, adress(electricbill), selfies with id-card and casino on backround. Also screenshot of payment with 5 month bank statements. Still my account is not verified and its over a month now. I dont know how to get access to the KYC-team. Chat does not help at all. They dont have direct access to KYC-Team. I dont get any updates via email... There is nothing to verify and my withdrawal page is blocked.

Resolved

€1,000

Verification delayed over 30days for no reason

I had a large win on Romibet first withdrawal was quick while second one was pending they blocked me from any other withdrawals said I had to wait for verification link. Took seven working days for that then ten more to review the docs and then requested more and now I’m in limbo again.

I can’t get a straight answer off anyone and nobody tells me exactly why the first set got rejected.

They told me they wouldn’t release my pending withdrawal or unblock my withdrawals till verification was complete but they released my pending withdrawal last Friday. I feel like they are doing everything to make it hard for me to resolve the issue I email and give them the time and hear nothing or a scripted answer

Resolved

€14,000