Money wrongfully taken

I won the weekly tournament bonus, and there's an agreed-upon limit of $2000 for my winnings, acknowledged during this ordeal. Last week, I met the requirement, but after completing the last spin, my balance inexplicably dropped by $800. The casino staff, especially since my VIP host left, seems clueless. I've had over $800 taken and I'm frustrated with their nonsensical responses.

I seek resolution the lost funds and the unsettling experience.

In short terms, they gave me a bonus with a maximum win of $2000, which has been already acknowledged on their part, and when I reached the requirement they capped me at $1000 as per their terms and conditions but they already had an agreement with me and they will confirm this.