Hello! I need some assistance please. I'm an avid gambler, and last night I joined a website called "RichCasino.com". I'm always on the look-out for new online gambling sites and always try to do my research before I join one. I guess I did not do enough research for this website because I think they scammed me. I made my account last night, gambled a bit, and gambled some more today til around 3 PM. First off, I noticed (until it was too late) that my "cash balance" kept increasing when I started to play a game, but then I realized it was actually bonuses the casino was giving out - I did not ask for these bonuses and believed it was MY money increasing, but it wasn't. Once I realized this, I had lost quite a bit of my own money so I messaged the live chat person and asked them to cancel all the bonuses and I did not want to receive any bonuses and just wanted to use my own money that I deposited. The person said okay. However, they lied because I kept seeing bonuses being added. I went on my account and had to manually cancel these bonuses (more than once!). I also noticed some faulty games but I won't go into detail with that. Long story short, I lost a LOT of money due to these complications and confusions. I deposited a total of 1000$ (canadian) to play these games. I was left with about 100 (give or take 5 or 15$) at the end and decided to take a break. I logged off. Then I tried logging back in and my account was "not recognized". I clicked on the "forgot details" section and my email and account name was STILL not recognized. How is it that I was just logged in to the site about an hour to two hours before these attempts and then an hour or two later I was not able to access my account!? I think they froze/blocked my account. I have NO access to my account now and STILL had my own money in there! Along with my credit card information in there and I REALLY do NOT feel comfortable now, especially since I cannot go back in there to CANCEL my account, at least! I have tried contacting the online support team and NO responses. I am kind of at a loss for words... this has never happened to me before and I am very shocked and disgusted. I REALLY want this issue resolved as soon as possible and I need help doing so, please. My goal is to get whatever money I have left in my account withdrawn back to me, I would also like my credit card information to be removed from their website entirely. and if possible (but I doubt this will even happen), I would like all my original 1000$ (canadian) that I deposited into this scam site back. Please give me information on how to proceed next or what to do.