First of all, we would like to congratulate you for your winnings!
Please note that we have looked into it and found that the reason why your payout request has been declined was because you did not provide us with all the necessary documentation.
At this moment you still need to send an email to securi[email protected]richcasino.com including the credit card voucher for the card ending in 4316. The voucher can be downloaded from here: https://www.richcasino.com/assets/themes/rch/web/i18n/en/docs/CCvoucher.pdf . Please download it, fill it in by hand and send it to our Security team.
After that please place a new payout request. In order for the request to be approved, please note that you also need to email us to accountin[email protected]ichcasino.com with the payment method information. Should you want to cash out with Neteller, please send the Neteller Account ID. Should you want to cash out via Bank Wire please send the banking information. We noticed that you have already sent the Skrill account, so should you decide to cash out via Skrill there is no need to send anything else than the voucher mentioned above.
Please keep in mind that since you are cashing out winnings from the Sign Up Bonus, you will only be able to withdraw the amount of $100, while the rest of your winnings will be automatically voided by the system.
Congratulations on your winnings once again, and fingers crossed for more to come!
Should you have any other questions or concerns, we rest at your full disposal.
The Rich Casino Team