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Rich Casino - Withdrawal problems

RESOLVED
Posted on December 12, 2017.

So its been a month of trying to withdrawal my founds from rich casino,used a bonus at first then added my own founds now I reached 650 €.Firstly I tried to withdrawal my founds via Skrill was denied coz I didnt submit some papers,now after I submitted all of the required papers which Rich casino confirmed,I tried again withdrawal via Skrill and Nettleer just to be denied again but this time without any explanation via mail or anything.I tryed sending numerous mails to Rich casino but they don't reply,they just dont care,so this is my last hope.

Posted on December 12, 2017.

Hello,

First of all, we would like to congratulate you for your winnings!

Please note that we have looked into it and found that the reason why your payout request has been declined was because you did not provide us with all the necessary documentation.

At this moment you still need to send an email to securi­[email protected]­ric­hca­sin­o.com including the credit card voucher for the card ending in 4316. The voucher can be downloaded from here: https:­//w­ww.r­ic­hca­sin­o.c­om/­ass­ets­/th­eme­s/r­ch/­web­/i1­8n/­en/­doc­s/C­Cvo­uch­er.pdf . Please download it, fill it in by hand and send it to our Security team.

After that please place a new payout request. In order for the request to be approved, please note that you also need to email us to accoun­tin­[email protected]­ich­cas­ino.com with the payment method information. Should you want to cash out with Neteller, please send the Neteller Account ID. Should you want to cash out via Bank Wire please send the banking information. We noticed that you have already sent the Skrill account, so should you decide to cash out via Skrill there is no need to send anything else than the voucher mentioned above.

Please keep in mind that since you are cashing out winnings from the Sign Up Bonus, you will only be able to withdraw the amount of $100, while the rest of your winnings will be automatically voided by the system.

Congratulations on your winnings once again, and fingers crossed for more to come!

Should you have any other questions or concerns, we rest at your full disposal.

Kind regards,
The Rich Casino Team

Posted on December 14, 2017.

I will try that and keep the forum updated how.it goes

Posted on December 15, 2017.

Hello,

Please note that your latest payout request has been declined today due to the fact that you still need to provide us with the credit card voucher for the card ending in 4316. The voucher can be downloaded from here: https:­­//­w­w­w.r­­ic­­hc­a­s­in­­o.c­­om­/­a­ss­­ets­­/t­h­e­me­­s/r­­ch­/­w­eb­­/i1­­8n­/­e­n/­­doc­­s/­C­C­vo­­uch­­er.pdf . Please download it, fill it in by hand and send it to securi­­ty­@­r­ic­­hca­­si­n­o.com .

After that please place a new payout request via Skrill, so we can approve it as soon as possible.

Should you have any other questions or concerns, we rest at your full disposal.

Kind regards,
The Rich Casino Team

Posted on December 16, 2017.

I have tryed to send it but all I get is an error

Posted on December 18, 2017.

Hello,

Thank you for letting us know about this, we will look into it and see what happened.
In the meantime, we noticed that you sent the document to support as well, and we forwarded to security for you so it can get approved.
Please make the Skrill payout request and we will make sure to have it reviewed by Accounting as soon as possible.

Should you have any other questions or concerns, we rest at your full disposal.

Kind regards,
The Rich Casino Team

Posted on December 18, 2017.

So a 100€ have just been put on my Skrill account.I just wonder what about my other 550€?my withdrawal was 650€?

AskGamblers
Posted on December 19, 2017.

Based on submitter's last post AskGamblers consider this complaint as resolved and it is being officially closed now. 
We would also like to use the occasion and to remind the player that reading carefully bonus terms and conditions prior accepting them is very important and could help avoiding similar situations in the future. It is clearly stated in the Rich bonus terms for Welcome sign-up offer:

The maximum withdrawal amount allowed from winnings earned from the Welcome Sign-up Offer is $100.

The case is closed.

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