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Rich Casino - Verification taking too long and non payment of winnings

RESOLVED
Complaint Info
Disputed casino Rich Casino
Reason Verification issues
Amount R 34000
Madanone South Africa
Posted on September 19, 2020

Thanks ask gamblers for the platform. Let me get straight to it. On the 21st of Aug, i made a withdrawal, which got rejected on the 27th Aug, due to missing information concerning my Neteller account. I submitted my neteller account details straight after getting the information. However, i had put my funds into play. On the 2nd of september i placed another witdrawal, above R18000. On the 09th, it was rejected. I was sent an email stating that management reserved the right to select accounts with pending withdrawals, for further verification etc. Read the terms and conditions, understood that the process would take about 7 days.. As i was waiting for the verification, i put my funds into play again, won over R34000 and placed a withdrawal of of R34000. Today, the 18th marks the end of the 7 business day since the verification from management, wherein my account was randomly selected, but until today i haven't recieved any communication from them. I'm pretty new on rich casino and all my documents have been uploaded and verified, and are less than 6 months old. I would be very grateful if Rich Casino could honour their Payouts or at least give me proper feedback/ communication. The staff on live-chat aren't really helpful. Ask gamblers please help me with the issue. Waiting period is way too long and energy draining. Thank you.

Posted on September 21, 2020

Hello,

Thank you for reaching out to us!

Kindly note that your account has been entered into the Verification Process at the time of review of your latest withdrawal request. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are happy to inform you that the Verification Process has since been concluded and your withdrawal request has been approved.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Rich Casino

Madanone South Africa
Posted on September 21, 2020

A very big thank you. To both parties, i have recieved the funds into my Neteller account. You may consider this issue solved. A very big thank you.

AskGamblers
Posted on September 21, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rich Casino Complaints

  • 78 of 78 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,969 USD avg amount

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