Complaint #78
Rich Casino
Delaying payment for account which has already been verified
9 years ago
So I have been a daily player at richcasino for months, I have made previous withdrawals from them with no issue. My verification with them was completed on April 30, 2017. I would have no problem resending them any documentation they require. I won about 5 grand on the slots last weekend, I was really excited, I decided I would take out half;f and keep half to play with so I did a withdrawal. Several days later it still had not been paid even though support kept telling me there was no issue and I shouldn't worry, it was going to be paid.
On Wednesday I logged into my account to play and saw that all my funds were back in my account, no withdrawal had been processed. I contacted support who tried to tell me I had canceled the withdrawal. I asked Avery to please check again, I knew this wasn't true. Avery insisted it had been me who canceled the withdrawal. I told Avery that I was Me, and knew about things I had done and didn't do. Avery then saying that i needed to send more documentation and re request it. I asked him why lie to me? Why try to tell me it was my doing, why re require this verification. It seemed awfully convenient that none of the agents I spoke to in the previous days had mentioned anything about re-verification, and neither had he until i caught him lying to me. I asked to speak to a manager. Dan came on the line, I asked Dan to read the transcript of what had happened before, he asked for a moment and then fled the chat room. I could not get any support agent to connect with me after that. They would just join the chat room and then nothing...silence.
Man this sucks i loved it there, but please help me. I lost every day for months and months, i finally win a few measly thousand and they do this to me! Thats cold.
I have all these chat transcripts, i can prove everything i m claiming as true
John < surname masked >
On Wednesday I logged into my account to play and saw that all my funds were back in my account, no withdrawal had been processed. I contacted support who tried to tell me I had canceled the withdrawal. I asked Avery to please check again, I knew this wasn't true. Avery insisted it had been me who canceled the withdrawal. I told Avery that I was Me, and knew about things I had done and didn't do. Avery then saying that i needed to send more documentation and re request it. I asked him why lie to me? Why try to tell me it was my doing, why re require this verification. It seemed awfully convenient that none of the agents I spoke to in the previous days had mentioned anything about re-verification, and neither had he until i caught him lying to me. I asked to speak to a manager. Dan came on the line, I asked Dan to read the transcript of what had happened before, he asked for a moment and then fled the chat room. I could not get any support agent to connect with me after that. They would just join the chat room and then nothing...silence.
Man this sucks i loved it there, but please help me. I lost every day for months and months, i finally win a few measly thousand and they do this to me! Thats cold.
I have all these chat transcripts, i can prove everything i m claiming as true
John < surname masked >
Rich Casino Complaint Stats
Resolved
92 / 97
Avg. Amount
$3,154
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
Rich Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 76 out of 78 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.
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