Thank you for getting back to us.
We have received the bank statement and we are already working on locating the payment, as it should have reached your already.
Regarding the amount that has been approved, please note that CAD 100 in winnings from the bonus and CAD 400 in winnings from the deposit, in total CAD 500 have been approved and sent your way. The rest of the winnings coming from the bonus have been automatically deducted by the system, due to the fact that they were not cashable.
Please refer to the Bonus Rules page on the website:
Maximum withdrawal amount from free bonus money are as follows: Basic maximum $100.
We would like to thank you for your patience and assure you that will do everything in our power to speed this up, so that you will be able to enjoy your winnings as soon as possible.
The Rich Casino Team