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Rich Casino - Account disabled with no explanation

RESOLVED
Complaint Info
Disputed casino Rich Casino
Reason Account closure
Posted on August 8, 2019

I play in this casino since last year. Last week on the 2-08-2019, i made a deposit and played some slots. Then i was playing a race ( this casino has races every 30minuts) and won the first prize, but on the moment the race was over, i was not able to play any more games. I went to chat and asked what was going on, they said for me to log off, wait 15 minuts and come back. I did that, but i was not able to get back in the casino. I get a message saying thyat my account is disabled, that i can contact live chat or send email. Live chat is not available for who is not log in and i sent an email on friday, so far i dont have any answer from them. i have no idea why they close my account.

Posted on August 9, 2019

Hello,

Thank you for reaching out to us!

We have contacted our Security department, in light of your message, and are awaiting details. As soon as we have the full information we will post the reply.

Kind regards,
The Rich Casino team

Posted on August 10, 2019

I also tried to contact Security department on the 2th of August and did not had any answer.

Posted on August 14, 2019

Hello,

We hope this message finds you well.

Please note that we looked into it and found that our Security Department had to close your account according to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that the aforementioned rule does not allow our members to have more than one account open on richcasino.com, we will unfortunately be unable to enable the accounts in question.

Thank you for your understanding in this matter.

Kind regards,
Rich Casino

AskGamblers
Posted on August 14, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Rich Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Rich Casino Complaints

  • 77 of 77 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,976 USD avg amount

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