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Rich Casino - Account blocked with no further info

RESOLVED
Skama Germany
Posted on February 7, 2019.

Hello,

I played at Rich Casino a free spin bonus that they offer, got lucky and met the wagering requirement. Then I tried to deposit so I can start the verification precess but was not able. I tried all the methods they offer and did not work. Two days later I try to login to my account and see it is suspended.

I email them to ask why and get this response:
''Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.''

I did not do anything wrong and havo no idea what ''inconsistencies'' they could find. I had around 80 euros in my account and wanted to withdraw.
I want my account unblocked so I can make the verification and withdraw the money.

Thank you!

Posted on February 9, 2019.

Hello,

We hope this message finds you well.

We have checked the account in question and found that the Security team identified many duplicate accounts that the member created on richcasino.com.

All accounts have been closed by the Security department according to the following rule in Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Regarding the amount that the customer intended to cash out, please note that due to the fact that the winnings were issued from the 5th free chip played before making a first deposit on the account, the said winnings are not cashable according to the following rule that can be reviewed on the Bonus Rules page:

᛫ Only the first free spins applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided.

Should you need any further information regarding this situation, please do not hesitate to let us know.



Best regards,
The Rich Casino team

AskGamblers
Posted on February 9, 2019.

Upon the information and evidence provided on behalf Rich Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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