Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Planet 7 Casino - Requested $10000 on 1/8/2017, Paid None

RESOLVED
Posted on April 4, 2017.

I have 4 approved withdraws that were all requested for $2500.00 each which have not been paid. I requested $2500.00 on 1/8, 1/17, 2/7, and 2/19 respectively. 1/8 request was approved for $2372.00 on 1/17. I had to contact customer service as It had been 2 weeks and my withdraw request had not been approved yet. I spoke to Maya. She was helpful and had my request from 1/8 approved immediately as well as payout a withdraw that was approved back in mid November. The November withdraw has been paid. 1/17 request was approved 1/27 for $2500. 2/7 request was approved 2/13 for $2375. 2/19 request was approved on 3/3 for $2296. I have been in frequent weekly contact with P7 customer support. I have stored most conversations in my email, as that is an option from the chat window they offer. In these conversations, starting in February, I have been told that my payment has been escalated. I spoke with customer service today, who informed me that this payment had only been escalated since 3/1, 3/19, and 3/31. I have been lied to by customer support. I have vowed that I am not making anymore deposits until I am send the payments I have fairly won and am owed. Thank you for your assistance.

Posted on April 5, 2017.

Update
I had a payment of 2333.27 processed yesterday 4/4/17. I still have 3 payments out there that I am owed. Thank you for your time.

Posted on April 6, 2017.

I received another payment of 2497.15 today. I really appreciate your help. Thank you so much.

AskGamblers
Posted on April 9, 2017.

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on April 10, 2017.

I received 2372.20 yesterday. That leaves one more payment left out there owed to me. Thank you so much again. I hope leaving these replies is sufficient for updates. Thank you!

Posted on April 12, 2017.

Final Update
I received my last payment owed of $2259.83. I was paid $9462.25 in total out of $10000.00. I will cut my losses. Thank you so much. I would like to point out that it is quite funny how much of a run around I had received from P7 customer service reps. Once I made a complaint with you guys. POOF. I was magically paid. Thank you again I cant thank you enough

AskGamblers
Posted on April 12, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy