I would like to be short on my complaint i have won the amount of $11690 US dollars from comeon casino. I have verfied my account and once i wanted to withdrawel the amount of $4000 they declined the payment and asked me for more security procedures i have sent all documents required including photo id, credit card, bank statement, proof of address and finally a selfie with my id next to my face.
*email confirmation attached
I started playing while they were verifying the documents i have sent and reached a total winnings of $9000 US dollars i checked my papers laters and it was refused i went on live chat asking why and customer service Pierre said you need to show all four corners of id which is visible, two minutes after they were verfied and i was told to withdraw now with no problems.
*chat script attached
I went then to submit withdrawels and i was limited to withdraw only $1169 US dollar per transaction so i have done seperate transaction and requested a withdrawel. During time i was waiting for withdrawel approval i cancelled one withdrawel and won again and had 10 transaction of $1169 US dollars.
I woke up suprised that all of then were declined because there an error with mastercard which they havent mentioned and asked me if i have a ewallet skrill or neteller i said i dont and i want it as a direct bank transfer, now they asked me for a bank statement that shows iban bank name bic which couldnt be done because bank only shows the iban number and at the end he mentions using Trustly which doesnt not cover Kuwait for bank wiring. So he leaves me no choice other than making an ewallet which i do not want to do as i have read on different sites its not trustable and many users have been scammed using them specially withdrawel.
I here require the represantive of comeon casino to be fair and payout my winnings through same way i have depoisted which is clear in their witbdrawel options or transfer a direct bank wire from there bank account. I could go to my bank ans ask for letter with all bank account details and send it to them.
I hope i get a fair treat here i accept my loosings in advance and require the casino to accept my payouts.
I have live screen recording of my account balance, play history, chat logs.
I have submited last chat with online support screenshot file.
I am not a complaint person but when i feel i have been mistreated and not appreciate it is wise to require help.
I need to withdraw my winnings the sum of $11690 to my card with the limits increased as shown on their website or have a bank diret transfer.