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ComeOn Casino - Does not provide the same payment method

RESOLVED
Complaint Info
Disputed casino ComeOn Casino
Reason Declined payment
Amount € 700
mitrevlaha Germany
Posted on May 20, 2020

Hello,

I have very strange experience with these guys. I deposited via Neteller and now I want to withdraw. I have around 700 euros there. However the only available methods for withdrawal are MUCHBETTER AND TRUSTLY.

I`d like to withdraw via the same payment method so I decided to contact their support team. Unfortunately all the bad reviews for their support is true. Very slow and unadequate!

First I was on live chat, they told me they can`t do anything and advised to me write an e-mail. I wrote an e-mail and two days there was no answer. I sent another email-...and the answered me...to withraw via Neteller.

Imagine...like they dont understand what I `ve already explained to them. I sent another e-mails. They replied me that they are sorry....this is technical issue and now it`s fixed so now I have to request it. But I logged into my account and its the same- they didnt fix anything. I sent another email and they replied me to clear the cookies. But I cleared the cookies and it`s one and the same thing. And it`s already a week.

Guys, I dont know, do they have coordination in their support or this is just a method for slowing down the payment. Please, help me

Posted on May 21, 2020

Hi Mitrevlaha,

Thank you for your review and I am sorry for the bad experience that you had with our site.

Kindly note that recently we had to do some update/changed with the method Neteller. Due to this, we can offer you the following 2 options in order to sort this:

-You can either deposit a small amount with Neteller (no wagering) and request a withdrawal to this method
-You can request a manual withdrawal for the funds to Neteller (in this case we would need a screenshot of your Neteller account)

At any time you can contact us on the following platforms:
Live Chat (German Support) 10.00-21.00 CET
Email (kunde­nse­rvi­ce.d­[email protected]­com­eon.com) 24 /7


Best Regards,
Emma
ComeOn!Team

mitrevlaha Germany
Posted on May 22, 2020

I would like to confirm that I am happy that the problem was resolved and I received the payment.However I am not happy that it was resolved only after I submitted complaint and customer support was clueless about what the problem was for a week.Also after finally being told that I need to make small deposit with neteller in order to withdraw without additional wagering requirements, my payment was cancelled and the reason was that I DO need to wager my deposit, so I had to deal with customer support again.In the end I do reccomend ComeOn casino and I like their site, however having to deal with their support is quite a challenge!

AskGamblers
Posted on May 22, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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