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LeoVegas Casino - Refund issue

RESOLVED
Sidiboots600 United Kingdom
Posted on June 24, 2018.

had excluded myself from this casino quite some time back. I then asked them if my exclusion period had ended. They said I could reopen my account. I did so then made a £50 deposit via Paypal. I played £10 then the next day my account had been closed again.When asked what had happened they said I was excluded from a sister site. I said ok then please refund my unused funds of £40. Then we started back and forth with emails saying they were investigating the account. I tried to claim off PayPal but they were no help. Weeks later they have agreed to refund in 2 to 5 working days but still no payment. Live chat with operator tried to deny they gave this time frame till I cut and pasted email in chat box. Then they said we will look into it. A total joke with

Posted on June 25, 2018.

Hello SIDIBOOTS600,

I would first like to apologise that this matter has not been dealt with sooner for you.

I would like to assure you that I am now looking into this matter personally.

I have spoken with our Payments Team and there seems to be a problem at PayPal's end which explains the delay, however this does not excuse the fact that you have been waiting some time now.

I hope to be able to update you shortly with a resolution to this and thank you in advance for your patience on the matter.

Kind regards

Nicola.

Posted on June 25, 2018.

Hello SIDIBOOTS600,

Thank you for your patience in this matter- please could you confirm that you have received the refund?

Kind regards

Nicola

AskGamblers
Posted on June 25, 2018.

Dear @Sidiboots600,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Sidiboots600 United Kingdom
Posted on June 26, 2018.

Thank you. At last I have received my refund. took a month though.

AskGamblers
Posted on June 26, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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