Planet 7 Casino - Reduced and delayed payment

Samuel Frusti United States
posted on August 6, 2016.

I requested a withdrawal of 1500 that was approved on the 16th of July, for 1240. I had met all the playthrough and bonus requirements, so I don't understand why it was reduced. It's now almost 4 weeks later and I still haven't received any information or confirmation of payment. The online chat just gives me the run around. Please explain this to me.

posted on August 13, 2016.

Hi Samuel--

I'm sorry for the frustration you've experienced with this.

The reason for the deduction on your payment is that bonuses are non-withdrawable. The bonus amount was simply removed from the total withdrawal.

As to your payment, the wire has gone off and I would expect that you'll see this reflected in your bank account, early next week.

All the best,


posted on August 16, 2016.

Dear @dragoon1307,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.