Complaint #32
Casino Sieger
Ridiculous reasons not to pay
8 years ago
So I have played a few good winning rounds at this Casino but when I wanted to withdraw it turns out that Sieger is in the business for the deposits, not for the happy customers, I should have read the T/C better because a casino that sets a limit of a 1000€/week or 2500/month doesn't understand real players.
Anyway, I made a withdrawal request of 2000€ on 22/12/2017 and that was after I had tried to verify my account for some 2 weeks where other casino's do that in a matter of hours, all good, the withdrawal was accepted and then on 27th of December 2017 I got an email stating, and I quote"The first installment of €1000 is on its way to your bank account, and shall arrive within 2 to 5 business days depending on the speed of your bank. The second installment shall be done around the 18th of January. ". So I was a bit startled that it was split in 2 payments, but at least the money was on it's way or so I thought.
Waited patiently until the second week of January, then I emailed support asking where my money was and their answer was, we don't know but if you provide us with your bank statements from 27/12/17 until now we'll look into it.
I declined to provide such detailed information and requested the same from them, proof of payment and the account where it should have come from so I could contact my bank, but they declined that too.
This went on for some time emailing and in the end nothing happened, meantime I kept on playing a little at Sieger because I like the RTP and interface. I have spoken to support live chat on 18/1 and finally someone was able to explain to me why they needed my bank statements, because a third party handler would do the payments, I gave in, blacking out all the personal details and send it to Sieger.
To my surprise I received a 1000€ payment the next day and got a friendly email from support that they would look into the matter.
Why the big secrecy from their side came from I don't know because the payment was done by Condor Curacao which is their mother company.
And I am awaiting answers about the first payment because I haven't received them yet.
So happy and all I played some more and won again a fairly big amount, requesting 700€ withdrawal on 19/1/2018 and to my surpirse that one was declined because, and I quote from live chat support:
"Angie: I can see the request of 2000 euro was accepted, and it was split to installments. The first installment of 1000 euro has been wired to you on the 21st yesterday
Angie: I am sorrythat will be the second installment
Nogo157: Lol, uhm, no, that's the second one, the first one should have been transfered on 27th of december last year and never made it to my account, that's why I have sended the requested bankstatements to see where the first installment went, the one, I received last week was the second payment
Angie: And then the 700 euro payout was rejected because as er terms the maximum payout allowed per week is 1000 euro and since that amount has already been wired that tday, they declined the second withdrawal request"
So here's the situation in short;
I win 2000€, it takes a week to get accepted, in that time I cannot make any deposit until it's approved, then it's split in 2 halfs, the first should be sended out on 27/12/2017 and is lost for now, then, the second one is payed on 19/1/2018 and I cannot make another request until it's a week later after I received the payment because that also counts as a withdrawal request"
Now I have made another request for the disputed 700€ and that's awaiting approval, but in my opinion, Sieger should payout 1700€ at once and it's done, but they keep stalling me via support, they don't get into details through email and keep pointing at T/C's where nothing is found that an awaiting installment is counted as a withdrawal request.
Now, support has always been friendly, I have never been rude or unfriendly while I have been blowing steam out of my ears and I really really hope that askgamblers.com can help me solve this matter quickly as I do not trust this casino anymore.
Anyway, I made a withdrawal request of 2000€ on 22/12/2017 and that was after I had tried to verify my account for some 2 weeks where other casino's do that in a matter of hours, all good, the withdrawal was accepted and then on 27th of December 2017 I got an email stating, and I quote"The first installment of €1000 is on its way to your bank account, and shall arrive within 2 to 5 business days depending on the speed of your bank. The second installment shall be done around the 18th of January. ". So I was a bit startled that it was split in 2 payments, but at least the money was on it's way or so I thought.
Waited patiently until the second week of January, then I emailed support asking where my money was and their answer was, we don't know but if you provide us with your bank statements from 27/12/17 until now we'll look into it.
I declined to provide such detailed information and requested the same from them, proof of payment and the account where it should have come from so I could contact my bank, but they declined that too.
This went on for some time emailing and in the end nothing happened, meantime I kept on playing a little at Sieger because I like the RTP and interface. I have spoken to support live chat on 18/1 and finally someone was able to explain to me why they needed my bank statements, because a third party handler would do the payments, I gave in, blacking out all the personal details and send it to Sieger.
To my surprise I received a 1000€ payment the next day and got a friendly email from support that they would look into the matter.
Why the big secrecy from their side came from I don't know because the payment was done by Condor Curacao which is their mother company.
And I am awaiting answers about the first payment because I haven't received them yet.
So happy and all I played some more and won again a fairly big amount, requesting 700€ withdrawal on 19/1/2018 and to my surpirse that one was declined because, and I quote from live chat support:
"Angie: I can see the request of 2000 euro was accepted, and it was split to installments. The first installment of 1000 euro has been wired to you on the 21st yesterday
Angie: I am sorrythat will be the second installment
Nogo157: Lol, uhm, no, that's the second one, the first one should have been transfered on 27th of december last year and never made it to my account, that's why I have sended the requested bankstatements to see where the first installment went, the one, I received last week was the second payment
Angie: And then the 700 euro payout was rejected because as er terms the maximum payout allowed per week is 1000 euro and since that amount has already been wired that tday, they declined the second withdrawal request"
So here's the situation in short;
I win 2000€, it takes a week to get accepted, in that time I cannot make any deposit until it's approved, then it's split in 2 halfs, the first should be sended out on 27/12/2017 and is lost for now, then, the second one is payed on 19/1/2018 and I cannot make another request until it's a week later after I received the payment because that also counts as a withdrawal request"
Now I have made another request for the disputed 700€ and that's awaiting approval, but in my opinion, Sieger should payout 1700€ at once and it's done, but they keep stalling me via support, they don't get into details through email and keep pointing at T/C's where nothing is found that an awaiting installment is counted as a withdrawal request.
Now, support has always been friendly, I have never been rude or unfriendly while I have been blowing steam out of my ears and I really really hope that askgamblers.com can help me solve this matter quickly as I do not trust this casino anymore.
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