Unreasonable delay in payment

I have requested a withdrawal on 22.11

It appears to have been paid, but no money has been added to my account.

It is only 45e, but it is money too.

Support is not answering emails anymore. and the casino's live chat is not in use.

I won 1500$ on this site over a week ago.

I got the run-around on my email verification.

Had to jump through hoops for days for them to say it was already verified, which wasn't true. Now it's been a week, no email back, and my money hasn't been deposited

I can't even get in touch with them, their support chat doesn't work.

This is the second time I have filed this complaint.

After my first complaint 10 days ago about a payout of 5000Euro. On 02-04-24 I withdrawed 5000 Euro from the site Casino Sieger. After a few days, the payout was approved.

Then I was told that the payout would be done in installments. This was not the first time I had done a withdrawal on the site and I received all my withdrawals on my bank account but certainly not without any issues.

Every time I had done a withdrawal there was a lot of mailing and asking before I finally received my funds. Same case now.

10 days ago I received only 1 installment of 1000Euro. The strange thing is that the day after I filled in the complaint I finally received a second installment of 1000 Euro and a reply via email that there were issues with their payment department.

This is standard every time. In the beginning, they always declared that the payment was done by their payment department, and after many times asking and after I had to proof that I still not received it they then letting me now that there where issues and that they pay me out with weeks of delay.

So now after almost 2 months I still need to recieve 3 installments of 1000 Euro.

Now they even don't reply to my emails when I ask when these will be done.

How come a casino that receives 1000s and 1000s of euros/dollars a day is not able to pay out 5000 Euros properly?

Really hope you can help fix this problem.

Kristof

I withdrew the money 12 days ago.

I was told that the withdrawal was approved, but I did not receive a confirmation of the withdrawal.

The withdrawal was confirmed on Friday. and today I contacted them when I didn't get the money and no message, so I was told that there is something wrong here on our side..

All the time there is something wrong and not my money

For quite some time, withdrawals on Casino Sieger were not an issue but recently they have done complete 180 and it seems there's always some sort of a problem with withdrawals. Here and there, they were late, usually week or even 2, with sending the funds to my bank account but this time they have exceeded their previous withdrawal problems.

On 4th of June I have requested withdrawal of 150e. After seeing that my request was still pending after 48hours (which is their max cap for approval) I have contacted their live support. I have gotten the generic answer that relevant department is currently checking my request and things will be soon resolved. I gave them additional 48hours.

After what was then 96 hours where my withdrawal was still not approved I have contacted support again with question what is going on. I have gotten a pretty similar response that they had some issues with their payment provider and things are going through right now and I should have my funds credited within few days.

Few days go by, my withdrawal is still pending. I contact support and they give me an answer that they have some technical issues and there is a queue of withdrawals they have to sort through and mine will be very soon sorted out.

Then its 7 days and I give up and cancel my withdrawal based on trusting them they had technical issues and play with funds I have previously requested. I made even some additional wins and request a withdrawal again.

This time its been now 12 days of withdrawal being in pending state of action and live support gives me the same 3 generis answers every time. Relevant department is going through you withdrawal and it should be resolved soon.

This is now in total of 3 weeks of my withdrawal being in pending state of action. They do not response on my e-mail sent to support and quite frankly I don't see them resolving this issue.

Hello.

I've been playing on different Condor Gaming casinos for few months after I find these through AskGamblers website. I have multiple withdrawals which have been approved by them, but those have never reached my bank account.

The first missing withdrawal of 756€ was made 12/04/2023 and approved 14/04/2023 from Casino Sieger. The second withdrawal worth of 4534€ was made 21/04/2023.

Right after the second withdrawal I was asked for the Source of funds documents which I provided and they approved those on 25/04/2023.

02/05/2023 I received an email that the second withdrawal has been approved but splitted in 1000€ instalments. The first instalment was sent on that date, second instalment 11/05/2023 and the third 26/05/2023.

I've received none of those 4 payments.

I informed them of the missing money 10/05/2023 and provided them the bank statement they wanted on 11/05/2023 showing I haven't received the money. After this they confirmed the money haven't reached my bank account and told me they'd started their own investigation into the matter. On 20/05/2023 I contacted them asking them to solve the case ASAP as I had not heard anything after they told me they'd started the investigation and I stressed out how long this had already taken. They responded me 22/05/2023 telling me that I "can expect positive feedback very soon". On 26/05/2023 I asked them update for the case and told them, that I'll file a complaint if the stalling just continues. They answered me with generic nonsense and asked for patience assuring me that they are doing "everything in their power to reach a satisfactory solution".

Today 31/05/2023 I tried to log in to my gaming accounts and all the Condor Gaming sites have blocked me without any notice. This is why I am writing this now, because I have no faith on them anymore and I feel I need some assistance to get my money.

I also have withdrawals from Tournaverse and Rembrandt which are missing. I can add the details for these, if needed or do separate complaints.

I also have screenshots from all those withdrawals made. The total money missing being somewhere around 10 000€.

I hope you can help me out with this case.

I wagered and finished a bonus @ Casino Sieger after which I had a balance of 2265.26 euros. I made a withdrawal request on the 28th of March. The KYC process was followed and completed on the 2nd of April. The withdrawal request was approved on the 4th of April but the money hasn't arrived on my bank account til this day, 12th of April. No bank transaction inside the EU takes this long to complete so I'm starting to fear that there is something rotten going on. I hope this is not a scam because I really would appreciate the money.

Casino Sieger's customer service says that "Although our goal is for the payout to be on your account in the shortest period of time, there is always a possibility of a delay due to the side of our payments provider. Once we release a payout we can no longer impact it, therefore I would kindly ask you for a bit of your patience."

Well, unfortunately I have run out of patience. As I said, no bank transaction within EU takes this long!

Timeline recap:

28/3 Bonus wagered

02/04 KYC completed

04/04 Withdrawal approved

12/04 Today, still no money on my bank account

I didn't want to submit this claim but I have run out of options. It's a lot of money for me. Thank you.