Complaint #19 Red Ping Win Casino

4500 EUR not paid and casino closed

By Joonas N.

4 years ago

Hello,

I am contacting you with a very big issue that I have with this casino.

On May 31st I made a withdrawal from my Redping account for 4500 euros that I have won without bonus. They asked for Documents which I provided. Then I received an email saying - withdraw your funds because we are closing. I did so and then a few days later they vanished without paying me. I have tried to contact them but received no response. As far as I understand Redping is / was part of a much bigger organization that can be seen under the name softswiss.org / DIREX N.V who are still operating a lot of brands.

I just want to get my funds back.

Disputed Casino Red Ping Win Casino

Reason Declined payment

Amount €4500

Discussion

There are no replies at the moment.

Red Ping Win Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $1,848

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Red Ping Win Casino Complaints

See all complaints for this casino

Delayed payment of 109,075 RUB

Good day! at first ,I like playing at this casino. quick support, good games. But.. there is a big problem with withdraw. In casino rules i read that withdraw will be in 12 hours after request. A made request in 27 november. Now 30 november and..a still haven got my money.support dont tell me anything about my withdraw..its so sad..

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Free Spins not received

I deposit yesterday with code for blackfriday bonus. I got than only 75% bonus without 25 freespins. I was contact support than and she tell me that Ill get freespins after I clear bonus 75% first and if I didn't get to contact them again. I clear bonus but still not got this freespins. Contact support 2 times and now support said that I need to deposit 20 euro again to receive freespins. I think its not fair, every supports speaks differently.

Resolved

Accidentally deposited 10times the amount I was supposed to deposit

Hi,

I got a bonus offer on my e-mail from redping.win 55% up to 100euros,

I wanted to play some slots so i took it but accidently deposited 10 times the amount i was supposed to deposit to get the 100euros extra in bonus.

Instead of depositing 182euros i accidently deposited 1820euros.

right after depositing i noticed my misstake and contacted their livesupport who told me to cancel my bonus and wait for an answer from the administration.

So i waited and it went almost a week and i got worried because it is alot of money.

I contacted their live support again today and a few minustes ago i got a e-mail telling me to wager my misstaken deposit amount three times. that means i have to wager 5460euros just to get my deposit back.

That is crazy i am also withdrawing to exact same acount i deposited with so it is absolutly not about money laundering.

I hope you can help me with this case becasue even the casino knows this was a misstake but now they are just taking advantage of the situation.

Best Regards

Resolved

€1,820