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Hello,

I would like to file a complaint against Razed Casino regarding the unreasonable delay in my Source of Wealth / Level 4 verification.
I successfully completed all previous verification stages, including identity and address verification. However, after that, when I attempted to withdraw my funds, the casino requested additional documents for Source of Wealth verification.
I provided an official bank statement showing incoming transactions from Winline, which are one of the sources of my personal savings, as well as a statement from the cryptocurrency exchange Whitebird, where my account is verified in my name. The bank documents and Whitebird transaction history allow the movement of funds between the exchange and the same bank card/account to be traced.
Therefore, I have provided documents confirming the sources and movement of my funds. If necessary, I am also willing to provide additional evidence regarding specific transactions.
On October 2, Razed stated that the document I had previously provided was accepted as a supplementary document but was insufficient to complete Level 4, and requested additional Source of Wealth documentation. As examples, the casino mentioned the last two payslips or a bank statement showing salary/income entries for the previous two months.
I explained to the casino that I am currently officially unemployed and therefore cannot provide payslips. At the same time, I had already provided bank and cryptocurrency documents supporting the source and movement of my funds.



Despite this, Razed has not explained what exactly is insufficient in the documents I provided and has continued to respond with generic template messages.
I understand the need for KYC/AML checks and I am willing to cooperate. However, the casino has not explained what specific information is missing or what documents I need to provide given that I am unemployed.
I would also like to point out that my initial deposit at Razed was approximately $60 and was made around 9 months ago. With a current balance of around $700, I do not understand how a requirement to prove recent income is relevant to the source of the funds used for that deposit.

I am writing to file a formal complaint regarding the unacceptable handling of my account verification and withdrawal request on the Razed Casino platform.

For the past five months, my withdrawal of 1870 USDT has been blocked under the pretext that I must complete Level 2 verification. I fully complied with all your requirements and submitted every requested document promptly, including all identification and verification materials necessary for the process.

Despite this, for more than five months my verification remains “under review,” and no clear explanation, resolution timeline, or meaningful assistance has been provided. During this entire period, my funds have effectively been withheld without justification.

I have repeatedly contacted support and provided additional information whenever requested. I also possess full screenshots and records of all correspondence, submissions, and account details confirming my cooperation and the prolonged delay from your side.

This situation raises serious concerns regarding:

Unreasonable verification delays
Unfair withholding of customer funds
Lack of transparency and proper communication
Possible violation of fair gaming and financial practices

I respectfully demand:

Immediate completion of my Level 2 verification
Release of my withdrawal amounting to 1870 USDT
A clear written explanation for the excessive delay

Hello. Below I’ll be attaching pictures of the win, the conversation I’m currently having with the razed support staff, the documents I’m trying to submit, and also a picture of the page that says level 3 pending. The last 24 hours they’ve been giving me the craziest of run downs, and they’re not accepting this final level that I need to get my withdraw. It’s a decent sum, and I’ve lost a good amount lately so it’s much much needed. Thank you very much for your help.