Your account will be terminated

Dear @greztomaz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Razed Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hi there,

Thank you to the Askgamblers team for re-opening this complaint for us. We were unfortunately unaware of the complaint at the time of it's original posting.

This particular case originally raised suspicion as our sportsbook provider flagged his bets as arbitrage. Following this, Level 1-3 KYC was requested from the player. It is important to note that it is impossible to create a player account without accepting our Terms and Conditions of which states -

"10.10 You are subject to our KYC procedure in addition to the terms and conditions hereof. You shall provide accurate and updated information concerning your name, age , personal details , residence and any other relevant item, at all times. We reserve the right to void any bets and/or winnings, and report to the relevant regulator in the event that we suspect any type of misinformation on your part."

Additionally, you can find our Accepted documents/evidence for Source of Wealth Verification here - https:­//h­elp.ra­zed.co­m/e­n/a­rti­cle­s/8­777­488­-ac­cep­tab­le-­doc­ume­nts­-fo­r-s­our­ce-­of-­funds

Whilst Cryptocurrency Mining is a source of funds - the proof cannot be via a screenshot as it is impossible for our compliance team to connect it to the individual's person details that had been previously upload.

I'd like to invite the user to upload a Source of Funds document that meets our compliance standards. The document must follow these guide lines -

- Please upload an original photo or a PDF file of the documents, screenshots will not be accepted

- All documents must be issued within the last 6 months and need to be in Latin international format

- Shows your full name and address

- Shows the name of issuing entity and date of issue

- The whole sheet of paper is visible in the photo

Upon the successful uploading of the document. We will be more than happy to provide the withdrawal.

Best,
Razed Casino

Dear all,

This complaint has been reopened as per Razed Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Razed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.