Company Refusing To Verify Account

Hello,

I would like to file a complaint against Razed Casino regarding the unreasonable delay in my Source of Wealth / Level 4 verification.
I successfully completed all previous verification stages, including identity and address verification. However, after that, when I attempted to withdraw my funds, the casino requested additional documents for Source of Wealth verification.
I provided an official bank statement showing incoming transactions from Winline, which are one of the sources of my personal savings, as well as a statement from the cryptocurrency exchange Whitebird, where my account is verified in my name. The bank documents and Whitebird transaction history allow the movement of funds between the exchange and the same bank card/account to be traced.
Therefore, I have provided documents confirming the sources and movement of my funds. If necessary, I am also willing to provide additional evidence regarding specific transactions.
On October 2, Razed stated that the document I had previously provided was accepted as a supplementary document but was insufficient to complete Level 4, and requested additional Source of Wealth documentation. As examples, the casino mentioned the last two payslips or a bank statement showing salary/income entries for the previous two months.
I explained to the casino that I am currently officially unemployed and therefore cannot provide payslips. At the same time, I had already provided bank and cryptocurrency documents supporting the source and movement of my funds.



Despite this, Razed has not explained what exactly is insufficient in the documents I provided and has continued to respond with generic template messages.
I understand the need for KYC/AML checks and I am willing to cooperate. However, the casino has not explained what specific information is missing or what documents I need to provide given that I am unemployed.
I would also like to point out that my initial deposit at Razed was approximately $60 and was made around 9 months ago. With a current balance of around $700, I do not understand how a requirement to prove recent income is relevant to the source of the funds used for that deposit.

I am writing to file a formal complaint regarding the unacceptable handling of my account verification and withdrawal request on the Razed Casino platform.

For the past five months, my withdrawal of 1870 USDT has been blocked under the pretext that I must complete Level 2 verification. I fully complied with all your requirements and submitted every requested document promptly, including all identification and verification materials necessary for the process.

Despite this, for more than five months my verification remains “under review,” and no clear explanation, resolution timeline, or meaningful assistance has been provided. During this entire period, my funds have effectively been withheld without justification.

I have repeatedly contacted support and provided additional information whenever requested. I also possess full screenshots and records of all correspondence, submissions, and account details confirming my cooperation and the prolonged delay from your side.

This situation raises serious concerns regarding:

Unreasonable verification delays
Unfair withholding of customer funds
Lack of transparency and proper communication
Possible violation of fair gaming and financial practices

I respectfully demand:

Immediate completion of my Level 2 verification
Release of my withdrawal amounting to 1870 USDT
A clear written explanation for the excessive delay

Good afternoon, please help me solve the problem with the casino. I found a casino on Google where it says that the casino is without verification. I registered on December 29 and made a deposit of $ 400 in cryptocurrency. After that I played in the casino and made 4 bets on FIFA, even or odd. When the account had $ 1,338, I ordered all the money. For several days they said in the chat that they would pay soon and eventually asked to pass verification, I sent my passport and confirmed the address, sent them 5 documents confirming the address, after which they asked to pass verification level 3, confirm where the money came from. I told them that I am engaged in bitcoin mining and also bet on other bookmakers. I do not work for the company and do not use Ukrainian banks. I sent them screenshots of the Binance pool mining, where I mine bitcoin, I also said that I can provide a huge number of winning bets from other bookmakers, I can even show everything on Skype video. But they want documents that I don't have and can't have, I explained that I don't work for the company, they don't care, they said that they will close my account within 24 hours. Why should I work for the company when I play in a casino, in their opinion? They don't want to give me my winnings and that's why they ask for documents that I don't have. People, avoid this casino, they are scammers and will take all your money that is in your account.