Complaint #19
Razed Casino
Formal Complaint Regarding Withheld Withdrawal and Unresolved Verification Delay
1 month ago
I am writing to file a formal complaint regarding the unacceptable handling of my account verification and withdrawal request on the Razed Casino platform.
For the past five months, my withdrawal of 1870 USDT has been blocked under the pretext that I must complete Level 2 verification. I fully complied with all your requirements and submitted every requested document promptly, including all identification and verification materials necessary for the process.
Despite this, for more than five months my verification remains “under review,” and no clear explanation, resolution timeline, or meaningful assistance has been provided. During this entire period, my funds have effectively been withheld without justification.
I have repeatedly contacted support and provided additional information whenever requested. I also possess full screenshots and records of all correspondence, submissions, and account details confirming my cooperation and the prolonged delay from your side.
This situation raises serious concerns regarding:
Unreasonable verification delays
Unfair withholding of customer funds
Lack of transparency and proper communication
Possible violation of fair gaming and financial practices
I respectfully demand:
Immediate completion of my Level 2 verification
Release of my withdrawal amounting to 1870 USDT
A clear written explanation for the excessive delay
For the past five months, my withdrawal of 1870 USDT has been blocked under the pretext that I must complete Level 2 verification. I fully complied with all your requirements and submitted every requested document promptly, including all identification and verification materials necessary for the process.
Despite this, for more than five months my verification remains “under review,” and no clear explanation, resolution timeline, or meaningful assistance has been provided. During this entire period, my funds have effectively been withheld without justification.
I have repeatedly contacted support and provided additional information whenever requested. I also possess full screenshots and records of all correspondence, submissions, and account details confirming my cooperation and the prolonged delay from your side.
This situation raises serious concerns regarding:
Unreasonable verification delays
Unfair withholding of customer funds
Lack of transparency and proper communication
Possible violation of fair gaming and financial practices
I respectfully demand:
Immediate completion of my Level 2 verification
Release of my withdrawal amounting to 1870 USDT
A clear written explanation for the excessive delay
Screenshot
