Complaint #3 Rakebit Casino

Account was closed all the money was confiscated

By skorodomoj

1 year ago

Please help, registered on 09/12/2024 made a deposit in cryptocurrency and started playing in the casino and placing bets. 12/23/2024 my balance was 873 dollars. I ordered all the money to my wallet of my exchange. After 1 hour, my account was closed. They sent me an email stating that the account was closed and all the money was confiscated and a list of reasons for violations such as bonuses, arbitration, fraud and much more. I did not violate any rules, I played fair. I won this money. They accused me of fraud but did not provide any evidence. They are scammers, never play in this casino. They are scammers.

Disputed Casino Rakebit Casino

Reason Account closure

Amount $873

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

skorodomoj

1 year ago

Thanks to askgambler and its employees. You can manipulate these scammers. I hope all people will understand that if it were not for askgambler, no one would have given anything. They said that I was a scammer, and then without providing any evidence they changed their decision and paid me 873 dollars. So who is the SCAMMER here?

Rakebit Casino

• Representative

1 year ago

Dear AskGamblers Team,

Following a thorough review of the case involving the player Skorodomoj, we have reassessed our previous decision. We are pleased to inform you that we have decided to approve the player’s request to withdraw all the funds from their balance, as requested.

We have communicated this decision to the player, and the necessary steps are being taken to process the withdrawal.

Thank you for your ongoing support, and we appreciate your understanding in this matter. Should you have any further questions or require additional information, feel free to reach out to us.

Best regards,
Rakebit Casino Representative

skorodomoj

1 year ago

you said that your decision is final!!!? why did you decide to give back the deposit? does that mean I didn't break anything? then give me back the winnings too. I want $873, not the deposit. As I said earlier, they have no evidence. They are scammers... People see everything

Rakebit Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $241

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

Rakebit Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 2 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rakebit Casino Complaints

See all complaints for this casino

Closed my sports betting account and withheld my 518 USDT balance

I am filing a formal complaint against Rakebit (operated by Nile King Media Ltd.) regarding the closure of my sports betting account and the withholding of my remaining balance of 518 USDT.

I received an email from Rakebit stating that my account had been suspended due to an alleged violation of its Terms of Use and anti-fraud rules. However, the email did not identify any specific action I allegedly committed, provide evidence of the alleged violation, or explain why my remaining funds were being withheld.

My account was closed following this email, and I was unable to access my funds or complete a withdrawal. The operator stated that its decision was final and could not be appealed.

I dispute the withholding of my balance and request an independent review of this matter. I ask AskGamblers to investigate whether Rakebit has sufficient grounds to retain my funds and to assist me in recovering the full 518 USDT.

I can provide the account closure email, deposit transaction records, evidence of my remaining balance, and any relevant correspondence with customer support.

Rakebit support ticket reference: CJREXP.

Thank you for your assistance.

74h left

$518

Account is blocked with funds confiscated

Hello, I would like to submit a complaint regarding the blocking of my RakeBit account and the withholding of my funds. I had been using RakeBit for approximately one year. During this entire period, I was able to use my account normally without any similar issues. Last night, I made my first-ever attempt to withdraw funds from my account after my balance had increased. This morning, I received an email from RakeBit informing me that my account had been blocked and claiming that I had allegedly violated several rules. However, RakeBit did not specify which particular violation I had committed. Instead, they provided a generic list of possible violations, such as fraud, collusion, unfair strategies, multiple accounts, cheating, use of third-party software, and other prohibited activities. So, after approximately one year of normal account activity, serious allegations suddenly arose immediately after my first attempt to withdraw my funds. Furthermore, my account is now completely blocked, and I cannot log in or access my transaction history or betting activity. As a result, I cannot even independently download my account history to provide it as evidence. I contacted RakeBit and asked them to explain exactly what I had allegedly done and which specific rule I had violated. They refused to provide a clear explanation and simply stated that their decision was final. Given that the blocking occurred almost immediately after my first withdrawal attempt, and that my access to the account and its history was completely removed, I am left with the impression that RakeBit may be treating players in this way when they make a profit and attempt to withdraw their funds. I am asking ASKGAMBLERS to please help me with this situation and assist me in recovering my funds being withheld by RakeBit. Thank you for your help.

46h left

Failed to properly handle repeated permanent self exclusion requests

I am submitting this complaint regarding Rakebit Casino's handling of my repeated requests for permanent self-exclusion and the gambling activity and financial losses that followed.

On 1 September 2026, I requested permanent account closure because I wanted to prevent myself from returning to gambling. My account was closed following this request.

On 4 September, I explained that I was concerned I might return when tempted. I was told that my account could be reviewed for reopening if I requested it and accepted responsibility.

On 29 September, I explicitly disclosed my gambling problem and again requested permanent self-exclusion. I explained that I needed my account to be made inaccessible so that I could not return when tempted. Despite this, I was initially offered a seven-day break rather than the permanent exclusion I requested. In the end, again, a temporary close, which is reversible. I have proof of clearly multiple times mentioning to fully ban me so I cannot come back regardless of how I try, as due to gambling problems I reach out to chat, and this has affected my health negatively.

In correspondence between 2 and 7 October, reopening remained possible. On 6 October, I was also offered a $50 free chip and other bonuses despite the concerns I had already raised about my gambling. I again requested a permanent ban on 7 October.

I acknowledge that during some live chats I answered "no" when asked whether I had a gambling problem. However, I had already explicitly disclosed my gambling problem in writing and repeatedly requested permanent exclusion. My complaint is that these written disclosures and requests were not adequately considered alongside my subsequent live-chat answers.

Rakebit's published Terms of Use describe a 24-hour cooling-off period during which gambling should be disabled, as well as a separate account-closure procedure. The terms also list permanent self-exclusion as an available option. I have asked Rakebit to explain which procedure applied to my requests and to provide records showing when my account was restricted, accessible, closed, or reopened.

My transaction records show substantial deposits after my renewed written request on 29 September. My compiled records currently show 6,691.52 USDT in deposits between 1 and 11 October 2026. This is a gross deposit figure, not a claim that the entire amount represents net losses.

I have submitted a formal complaint to Rakebit requesting an investigation, complete transaction and gameplay records, an explanation of how my exclusion requests were handled, and reimbursement of the net losses reasonably attributable to any failure to appropriately implement or maintain the requested exclusion.

I am asking for this complaint to be reviewed and for Rakebit to address the written evidence, the timing of account restrictions, and the subsequent account activity. I can provide the relevant emails, live-chat transcripts, published terms, transaction records, and Rakebit's response to my formal complaint.

I understand that the live-chat answers may be relevant to the assessment, but I ask that they be considered alongside the full chronology of my written requests and disclosures.

71h left

$3,664

Casino abusing and asking for refund

I am submitting a formal complaint regarding your handling of my repeated requests for permanent account closure and my request for reimbursement of approximately €1,000 in gambling losses.

On 17 September 2026, I explicitly informed your VIP manager that I was experiencing gambling problems and needed all my accounts permanently closed. I asked for immediate closure.

Your response acknowledged my situation but suggested a temporary pause instead of proceeding directly with my requested permanent closure.

I subsequently made further requests to close my account, including:

* 3 October 2026: I wrote, “I just want to close it.”
* 6 October 2026: I emailed my VIP manager requesting that my account be closed or deleted.
* 8 October 2026: I reiterated that I preferred permanent closure.

Despite these repeated requests, I continued to have access to the platform and subsequently incurred substantial gambling losses.

I acknowledge that I previously requested that my account be reopened. However, that does not remove my concern about how my subsequent requests for permanent closure were handled, particularly given my explicit disclosure of gambling problems.

I request the following:

1. Reimbursement of the approximately €1,000 in losses attributable to gambling activity after my account should have been closed.
2. A complete record of my account activity, including deposits, withdrawals, bets, and net losses, from 17 September through 10 October 2026.
3. The precise timestamps of my account closure requests, your internal handling of those requests, and the actual account closure time.
4. Copies of relevant responsible-gambling assessments, internal notes, and communications concerning my closure requests.
5. Your explanation of why my permanent closure was not completed promptly and the applicable rules and complaints procedure.

Please preserve all relevant records and treat this email as a formal complaint. If you reject my request, please provide a reasoned written decision and details of the independent dispute-resolution body or other escalation procedure available to me.

I have retained screenshots and email correspondence supporting my complaint

82h left

€1,000

Account blocked money blocked without explaining why

I have played at Rakebit casino in the past, only made 2 deposits via Ethereum after cheking the deposit history. Today I decided to play again and deposited around 75usd via Solana network. Used slots, Le Cowboy mainly , bought 3 bonuses, and won in the end around 160usd. Raised my ballance to around 200 and decided to proceed with a withdrawl since I am a recreational player and I play with modest amount of money.
After a couple of hours I get an Email , which can be provided if needed, that my account was blocked because of this:

17.1.1. participating in any type of collusion with other Users;
17.1.2. development of strategies aimed at obtaining unfair winnings;
17.1.3. fraudulent actions against Innovex Tech Holdings Ltd. reg number: 15736 or its payment providers;
17.1.4. chargeback transactions;
17.1.5. the use of third party software or analysis systems;
17.1.6. creating two or more accounts;
17.1.7. using unfair external factors or influences (commonly known as cheating);
17.1.8. or become bankrupt in the country of his/her residence.

I have absolutely no ideea how they came up with this, since my activity was minimal and I have only deposited 3 times in total. Anyway, sent them 3 email, all that they said is that they cannot disclose the reasen behind the decision that has made and this is permanent and so on. What do you mean? I have the right to know, what Inhave done wrong. I have lost my deposit money, and everything else apparently. I think other players sshould be aware of this Rakebit casino and I hope you will help me to rase some concerns around these people. Thanks

Resolved

Failed to self exclude

Since 6. april until 11. April, I tried to close my account because I have gambling problems and I lost too much money. It was really difficult to close my account, support could not close it and two different VIP hosts tried to offer me bonuses, while my account was kept open so I could lose more money. This is a serious breach of responsible gambling at a casino, I want the money I deposited between 6.-11.April refunded! I deposited a total of 2300 EURO in the time after I demanded my account to be closed!

I attach all communication with support and VIP here, and screenshot all the money I deposited.

72h left

€2,300

Self Exclusion Request Ignored Deposits Allowed After Gambling Addiction Declaration

On March 21, 2026, I explicitly informed Rakebit Casino about my gambling addiction and clearly requested immediate self-exclusion and account closure.

Instead of restricting my account, I was only directed to complete a gambling-related test, while my account remained fully active and unrestricted.

As a result, I was able to continue depositing and gambling between March 21 and March 25, 2026.

This is a clear failure to apply responsible gambling measures. Once a player declares gambling addiction and requests self-exclusion, the operator must act immediately to prevent further harm.

Allowing continued access and accepting deposits after such a request represents a serious breach of responsible gambling obligations.

I am requesting a full refund of all deposits made between March 21 and March 25, 2026.

I can provide full evidence, including communication records and transaction history. Also i have chats with rakebit support.

Resolved

$673

Unpaid Winnings 140000 USD and Account Closure at Rakebit