Complaint #38 Rakebit Casino

Failed to self exclude

By Siw-Hege B.

5 months ago

Since 6. april until 11. April, I tried to close my account because I have gambling problems and I lost too much money. It was really difficult to close my account, support could not close it and two different VIP hosts tried to offer me bonuses, while my account was kept open so I could lose more money. This is a serious breach of responsible gambling at a casino, I want the money I deposited between 6.-11.April refunded! I deposited a total of 2300 EURO in the time after I demanded my account to be closed!

I attach all communication with support and VIP here, and screenshot all the money I deposited.

Disputed Casino Rakebit Casino

Reason Self-exclusion

Amount €2300

Discussion

siw82

• Norway • 2 reviews

1 week ago

Dear AskGamblers Complaints Team,

Thank you for reopening this complaint. As noted when this case was initially marked as unresolved, Rakebit Casino requested a timeline of 3–6 months to investigate the matter. That timeframe has now passed, and the casino has failed to provide any resolution or refund.

To reiterate the core of my complaint: I explicitly informed Rakebit Casino that I was suffering from gambling problems and requested an immediate closure of my account. Despite this clear declaration, the casino failed to act on my self-exclusion request and kept my account open for an entire week. During this one-week delay caused by the casino's lack of responsible gambling protocols, I deposited and lost €2,300.

I have already uploaded comprehensive evidence showing the exact date and timestamp of my initial self-exclusion request based on gambling issues, alongside the proof of deposits made during the subsequent week before they finally closed the account.

To demonstrate that this is a severe violation of standard industry practices: I recently experienced an identical systemic delay at another operator (Lemon Casino). Upon reviewing the evidence of their delayed closure, they immediately acknowledged their error and refunded the €2,500 lost during that period within a week, without further dispute.

Rakebit Casino’s request for 3–6 months was clearly a stalling tactic. There is no complex investigation required here; the timestamps in the communication logs and my transaction history speak for themselves.

I kindly request that Rakebit Casino takes accountability for this severe breach of player protection regulations and issues a full refund of the €2,300 deposited after my explicit request for self-exclusion.

Thank you for your assistance in holding the operator accountable.

Best regards

siw82

• Norway • 2 reviews

1 week ago

Dear Rakebit Casino

As stated in april you needed 3-6 months to resolve this case. I trust you had enough time now to Come to a solution now, and I am waiting for you to resolve this.

Regards

AskGamblers

• Support Team

1 week ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

4 months ago

Dear all,

After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Rakebit Casino to request a reopening of the complaint, once the investigation has been concluded.

Rakebit Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $518

Avg. Complaint Duration 13 days

Avg. Response Time 3 days

Rakebit Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 13 days, while the average duration across all operators is 8 days.

Rakebit Casino Complaints

See all complaints for this casino

Account blocked money blocked without explaining why

I have played at Rakebit casino in the past, only made 2 deposits via Ethereum after cheking the deposit history. Today I decided to play again and deposited around 75usd via Solana network. Used slots, Le Cowboy mainly , bought 3 bonuses, and won in the end around 160usd. Raised my ballance to around 200 and decided to proceed with a withdrawl since I am a recreational player and I play with modest amount of money.
After a couple of hours I get an Email , which can be provided if needed, that my account was blocked because of this:

17.1.1. participating in any type of collusion with other Users;
17.1.2. development of strategies aimed at obtaining unfair winnings;
17.1.3. fraudulent actions against Innovex Tech Holdings Ltd. reg number: 15736 or its payment providers;
17.1.4. chargeback transactions;
17.1.5. the use of third party software or analysis systems;
17.1.6. creating two or more accounts;
17.1.7. using unfair external factors or influences (commonly known as cheating);
17.1.8. or become bankrupt in the country of his/her residence.

I have absolutely no ideea how they came up with this, since my activity was minimal and I have only deposited 3 times in total. Anyway, sent them 3 email, all that they said is that they cannot disclose the reasen behind the decision that has made and this is permanent and so on. What do you mean? I have the right to know, what Inhave done wrong. I have lost my deposit money, and everything else apparently. I think other players sshould be aware of this Rakebit casino and I hope you will help me to rase some concerns around these people. Thanks

Resolved

Self Exclusion Request Ignored Deposits Allowed After Gambling Addiction Declaration

On March 21, 2026, I explicitly informed Rakebit Casino about my gambling addiction and clearly requested immediate self-exclusion and account closure.

Instead of restricting my account, I was only directed to complete a gambling-related test, while my account remained fully active and unrestricted.

As a result, I was able to continue depositing and gambling between March 21 and March 25, 2026.

This is a clear failure to apply responsible gambling measures. Once a player declares gambling addiction and requests self-exclusion, the operator must act immediately to prevent further harm.

Allowing continued access and accepting deposits after such a request represents a serious breach of responsible gambling obligations.

I am requesting a full refund of all deposits made between March 21 and March 25, 2026.

I can provide full evidence, including communication records and transaction history. Also i have chats with rakebit support.

79h left

$4,170

Unpaid Winnings 140000 USD and Account Closure at Rakebit

Hello, I would like to ask for your advice regarding an issue 🙏

Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform.
After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.

Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.

Their Telegram support repeatedly told me that my account was “under investigation,” and this lasted for about 10 days.

After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.

My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.

I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.

I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is “VPN friendly.” I did not attempt to conceal my identity for fraudulent purposes.

Additionally:

I did not create multiple accounts.

I did not engage in collusion.

I did not use third-party software.

I did not participate in any arbitrage group or unfair activity.

I would greatly appreciate any advice on how to proceed in this situation.

Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?

If you have any experience or suggestions, I would be sincerely grateful 🙏

Resolved

My deposit has still not appeared after 8 days

My deposit has still not shown after 8 days. I have contacted support on every platform available, yet I only receive the same repetitive and robotic replies without real help. This delay is unacceptable, and I urgently need a clear update and resolution regarding my funds. Please help me i don't know what to do more

Resolved

$35

Declined payout

I am writing to formally submit a complaint regarding the recent actions taken against my account.

Last weekend, I played on your platform and participated in the Duck Hunter game. After depositing 0.37 BNB, I had a successful session and won 18,000 USDT. Following your procedures, I submitted a withdrawal request. However, my withdrawals were repeatedly ignored without any explanation.

Today, I received an email stating that I may only withdraw my initial deposit of 0.37 BNB, after which my account will be closed for allegedly violating your terms and conditions. Shockingly, no specific explanation or evidence was provided regarding what terms were supposedly breached.

I want to make it clear that:

I deposited using my own funds.
I played fairly and legitimately without using any exploits, third-party software, or other prohibited methods.
I fully adhered to your terms and conditions to the best of my knowledge.
It is deeply concerning that my account is being closed without any transparency or justification, and that my legitimate winnings are being withheld. This treatment feels unjust and undermines trust in your platform.

I am requesting the following immediately:

A detailed explanation specifying which terms and conditions I allegedly violated.
Proof of any misconduct or rule-breaking on my part.
The release of my full winnings of 18,000 USDT, which were earned through fair play.

Resolved

Rakebit got SOL in Rakewallet but they deny it strangely

Look at this link: https://solscan.io/tx/59VzGfw1fMyvKAo4ahquchvPEBr9MfnWCpiGisF7g6SxtEcZWzaSWCmaVbkRWpVkFFGV8MW4LLDhArpT1n7rxreP#solBalanceChange

Explain why this transaction which clearly indicates 'my address in Rakebit' receiving the funds haven't been credited to my account in Rakebit casino. If these weren't sent to my address which Rakebit is saying then why were these funds sent by Rakebit / their wallet provider to some random address that is not mine?

First Rakebit say I did not deposit and then they change the story all the time. It’s a big joke.

Rakebit has sent my SOL to random address. You can see that in latest transaction my 0.53 SOL was sent out and you can under that transaction that my SOL did arrive.

I have attached a screenshot from my Rakebit casino account where you can see my SOL deposit address.

I have also attached many of their replies indicating the total opposite of the evidence I show.

This is totally wrong and they have stolen my SOL.

If you don't understand krypto I would say this is like they give me bank account details and I send USD to their bankaccount number that I got from them and they say the money has not arrived even though records show they got the USD and in this case they also sent it to some unknown wallet that is not mine.

1) They say they did not get it

2) and they also same time send the SOL away

Resolved

$104

Account was closed all the money was confiscated

Please help, registered on 09/12/2024 made a deposit in cryptocurrency and started playing in the casino and placing bets. 12/23/2024 my balance was 873 dollars. I ordered all the money to my wallet of my exchange. After 1 hour, my account was closed. They sent me an email stating that the account was closed and all the money was confiscated and a list of reasons for violations such as bonuses, arbitration, fraud and much more. I did not violate any rules, I played fair. I won this money. They accused me of fraud but did not provide any evidence. They are scammers, never play in this casino. They are scammers.

Resolved

$873