Complaint #38 Rakebit Casino

Failed to self exclude

By Siw-Hege B.

6 months ago

Since 6. april until 11. April, I tried to close my account because I have gambling problems and I lost too much money. It was really difficult to close my account, support could not close it and two different VIP hosts tried to offer me bonuses, while my account was kept open so I could lose more money. This is a serious breach of responsible gambling at a casino, I want the money I deposited between 6.-11.April refunded! I deposited a total of 2300 EURO in the time after I demanded my account to be closed!

I attach all communication with support and VIP here, and screenshot all the money I deposited.

Disputed Casino Rakebit Casino

Reason Self-exclusion

Amount €2300

Discussion

73 hours left for Rakebit Casino to respond.

siw82

• Norway • 2 reviews

22 hours ago

Hello

I am still waiting for the SOL. I have accepted the offer and have provided the adresse. I would appreciate an update.

Regards

siw82

• Norway • 2 reviews

2 days ago

Dear all

I have received an email now from Rakebit support. I have gotten an offer of 25.26 SOL and i have accepted the offer. I am very happy that Rakebit finally wants to resolve this case.
I want to keep this case open until I have received the SOL, I Will update the case when it is received.

Regards

siw82

• Norway • 2 reviews

3 days ago

Dear Rakebit Team,

Thank you for the update and for escalating this to a specialized team.

While I acknowledge your request for additional time to review the evidence, I want to emphasize that my initial account closure and self-exclusion request was made on April 6th, and the account was not closed until April 12th—far beyond any reasonable or responsible timeframe, during which VIP managers were actively offering bonuses instead of respecting my request.

I am willing to grant a final, brief window for your team to complete this review, but I expect a definitive resolution and a serious response addressing why my closure request was delayed for nearly a week despite clear references to responsible gambling.

I will look forward to your official decision on this thread shortly.

Regards

Rakebit Casino

• Representative

4 days ago

Dear AskGamblers Complaints Team and siw82,

Please understand that because this complaint has been formally reopened and escalated, it has been transferred entirely out of our standard Support and VIP departments. The case is now exclusively in the hands of our team.

We assure you that your case is not being ignored. Our team is actively reviewing the historical chat logs, VIP communications, and self-exclusion requests from April alongside the evidence you have provided.

We kindly ask for a brief additional window to conclude this comprehensive review. We will provide our official decision and resolution directly on this thread as soon as possible.

Thank you for your understanding

Rakebit Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $241

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

Rakebit Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Complaint Status

73h left

€2,300

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Rakebit Casino Complaints

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Closed my sports betting account and withheld my 518 USDT balance

I am filing a formal complaint against Rakebit (operated by Nile King Media Ltd.) regarding the closure of my sports betting account and the withholding of my remaining balance of 518 USDT.

I received an email from Rakebit stating that my account had been suspended due to an alleged violation of its Terms of Use and anti-fraud rules. However, the email did not identify any specific action I allegedly committed, provide evidence of the alleged violation, or explain why my remaining funds were being withheld.

My account was closed following this email, and I was unable to access my funds or complete a withdrawal. The operator stated that its decision was final and could not be appealed.

I dispute the withholding of my balance and request an independent review of this matter. I ask AskGamblers to investigate whether Rakebit has sufficient grounds to retain my funds and to assist me in recovering the full 518 USDT.

I can provide the account closure email, deposit transaction records, evidence of my remaining balance, and any relevant correspondence with customer support.

Rakebit support ticket reference: CJREXP.

Thank you for your assistance.

75h left

$518

Account is blocked with funds confiscated

Hello, I would like to submit a complaint regarding the blocking of my RakeBit account and the withholding of my funds. I had been using RakeBit for approximately one year. During this entire period, I was able to use my account normally without any similar issues. Last night, I made my first-ever attempt to withdraw funds from my account after my balance had increased. This morning, I received an email from RakeBit informing me that my account had been blocked and claiming that I had allegedly violated several rules. However, RakeBit did not specify which particular violation I had committed. Instead, they provided a generic list of possible violations, such as fraud, collusion, unfair strategies, multiple accounts, cheating, use of third-party software, and other prohibited activities. So, after approximately one year of normal account activity, serious allegations suddenly arose immediately after my first attempt to withdraw my funds. Furthermore, my account is now completely blocked, and I cannot log in or access my transaction history or betting activity. As a result, I cannot even independently download my account history to provide it as evidence. I contacted RakeBit and asked them to explain exactly what I had allegedly done and which specific rule I had violated. They refused to provide a clear explanation and simply stated that their decision was final. Given that the blocking occurred almost immediately after my first withdrawal attempt, and that my access to the account and its history was completely removed, I am left with the impression that RakeBit may be treating players in this way when they make a profit and attempt to withdraw their funds. I am asking ASKGAMBLERS to please help me with this situation and assist me in recovering my funds being withheld by RakeBit. Thank you for your help.

46h left

Failed to properly handle repeated permanent self exclusion requests

I am submitting this complaint regarding Rakebit Casino's handling of my repeated requests for permanent self-exclusion and the gambling activity and financial losses that followed.

On 1 September 2026, I requested permanent account closure because I wanted to prevent myself from returning to gambling. My account was closed following this request.

On 4 September, I explained that I was concerned I might return when tempted. I was told that my account could be reviewed for reopening if I requested it and accepted responsibility.

On 29 September, I explicitly disclosed my gambling problem and again requested permanent self-exclusion. I explained that I needed my account to be made inaccessible so that I could not return when tempted. Despite this, I was initially offered a seven-day break rather than the permanent exclusion I requested. In the end, again, a temporary close, which is reversible. I have proof of clearly multiple times mentioning to fully ban me so I cannot come back regardless of how I try, as due to gambling problems I reach out to chat, and this has affected my health negatively.

In correspondence between 2 and 7 October, reopening remained possible. On 6 October, I was also offered a $50 free chip and other bonuses despite the concerns I had already raised about my gambling. I again requested a permanent ban on 7 October.

I acknowledge that during some live chats I answered "no" when asked whether I had a gambling problem. However, I had already explicitly disclosed my gambling problem in writing and repeatedly requested permanent exclusion. My complaint is that these written disclosures and requests were not adequately considered alongside my subsequent live-chat answers.

Rakebit's published Terms of Use describe a 24-hour cooling-off period during which gambling should be disabled, as well as a separate account-closure procedure. The terms also list permanent self-exclusion as an available option. I have asked Rakebit to explain which procedure applied to my requests and to provide records showing when my account was restricted, accessible, closed, or reopened.

My transaction records show substantial deposits after my renewed written request on 29 September. My compiled records currently show 6,691.52 USDT in deposits between 1 and 11 October 2026. This is a gross deposit figure, not a claim that the entire amount represents net losses.

I have submitted a formal complaint to Rakebit requesting an investigation, complete transaction and gameplay records, an explanation of how my exclusion requests were handled, and reimbursement of the net losses reasonably attributable to any failure to appropriately implement or maintain the requested exclusion.

I am asking for this complaint to be reviewed and for Rakebit to address the written evidence, the timing of account restrictions, and the subsequent account activity. I can provide the relevant emails, live-chat transcripts, published terms, transaction records, and Rakebit's response to my formal complaint.

I understand that the live-chat answers may be relevant to the assessment, but I ask that they be considered alongside the full chronology of my written requests and disclosures.

72h left

$3,664

Casino abusing and asking for refund

I am submitting a formal complaint regarding your handling of my repeated requests for permanent account closure and my request for reimbursement of approximately €1,000 in gambling losses.

On 17 September 2026, I explicitly informed your VIP manager that I was experiencing gambling problems and needed all my accounts permanently closed. I asked for immediate closure.

Your response acknowledged my situation but suggested a temporary pause instead of proceeding directly with my requested permanent closure.

I subsequently made further requests to close my account, including:

* 3 October 2026: I wrote, “I just want to close it.”
* 6 October 2026: I emailed my VIP manager requesting that my account be closed or deleted.
* 8 October 2026: I reiterated that I preferred permanent closure.

Despite these repeated requests, I continued to have access to the platform and subsequently incurred substantial gambling losses.

I acknowledge that I previously requested that my account be reopened. However, that does not remove my concern about how my subsequent requests for permanent closure were handled, particularly given my explicit disclosure of gambling problems.

I request the following:

1. Reimbursement of the approximately €1,000 in losses attributable to gambling activity after my account should have been closed.
2. A complete record of my account activity, including deposits, withdrawals, bets, and net losses, from 17 September through 10 October 2026.
3. The precise timestamps of my account closure requests, your internal handling of those requests, and the actual account closure time.
4. Copies of relevant responsible-gambling assessments, internal notes, and communications concerning my closure requests.
5. Your explanation of why my permanent closure was not completed promptly and the applicable rules and complaints procedure.

Please preserve all relevant records and treat this email as a formal complaint. If you reject my request, please provide a reasoned written decision and details of the independent dispute-resolution body or other escalation procedure available to me.

I have retained screenshots and email correspondence supporting my complaint

83h left

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Account blocked money blocked without explaining why

I have played at Rakebit casino in the past, only made 2 deposits via Ethereum after cheking the deposit history. Today I decided to play again and deposited around 75usd via Solana network. Used slots, Le Cowboy mainly , bought 3 bonuses, and won in the end around 160usd. Raised my ballance to around 200 and decided to proceed with a withdrawl since I am a recreational player and I play with modest amount of money.
After a couple of hours I get an Email , which can be provided if needed, that my account was blocked because of this:

17.1.1. participating in any type of collusion with other Users;
17.1.2. development of strategies aimed at obtaining unfair winnings;
17.1.3. fraudulent actions against Innovex Tech Holdings Ltd. reg number: 15736 or its payment providers;
17.1.4. chargeback transactions;
17.1.5. the use of third party software or analysis systems;
17.1.6. creating two or more accounts;
17.1.7. using unfair external factors or influences (commonly known as cheating);
17.1.8. or become bankrupt in the country of his/her residence.

I have absolutely no ideea how they came up with this, since my activity was minimal and I have only deposited 3 times in total. Anyway, sent them 3 email, all that they said is that they cannot disclose the reasen behind the decision that has made and this is permanent and so on. What do you mean? I have the right to know, what Inhave done wrong. I have lost my deposit money, and everything else apparently. I think other players sshould be aware of this Rakebit casino and I hope you will help me to rase some concerns around these people. Thanks

Resolved

Self Exclusion Request Ignored Deposits Allowed After Gambling Addiction Declaration

On March 21, 2026, I explicitly informed Rakebit Casino about my gambling addiction and clearly requested immediate self-exclusion and account closure.

Instead of restricting my account, I was only directed to complete a gambling-related test, while my account remained fully active and unrestricted.

As a result, I was able to continue depositing and gambling between March 21 and March 25, 2026.

This is a clear failure to apply responsible gambling measures. Once a player declares gambling addiction and requests self-exclusion, the operator must act immediately to prevent further harm.

Allowing continued access and accepting deposits after such a request represents a serious breach of responsible gambling obligations.

I am requesting a full refund of all deposits made between March 21 and March 25, 2026.

I can provide full evidence, including communication records and transaction history. Also i have chats with rakebit support.

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Unpaid Winnings 140000 USD and Account Closure at Rakebit

Hello, I would like to ask for your advice regarding an issue 🙏

Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform.
After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.

Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.

Their Telegram support repeatedly told me that my account was “under investigation,” and this lasted for about 10 days.

After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.

My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.

I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.

I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is “VPN friendly.” I did not attempt to conceal my identity for fraudulent purposes.

Additionally:

I did not create multiple accounts.

I did not engage in collusion.

I did not use third-party software.

I did not participate in any arbitrage group or unfair activity.

I would greatly appreciate any advice on how to proceed in this situation.

Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?

If you have any experience or suggestions, I would be sincerely grateful 🙏

Resolved

My deposit has still not appeared after 8 days

My deposit has still not shown after 8 days. I have contacted support on every platform available, yet I only receive the same repetitive and robotic replies without real help. This delay is unacceptable, and I urgently need a clear update and resolution regarding my funds. Please help me i don't know what to do more

Resolved

$35

Declined payout

I am writing to formally submit a complaint regarding the recent actions taken against my account.

Last weekend, I played on your platform and participated in the Duck Hunter game. After depositing 0.37 BNB, I had a successful session and won 18,000 USDT. Following your procedures, I submitted a withdrawal request. However, my withdrawals were repeatedly ignored without any explanation.

Today, I received an email stating that I may only withdraw my initial deposit of 0.37 BNB, after which my account will be closed for allegedly violating your terms and conditions. Shockingly, no specific explanation or evidence was provided regarding what terms were supposedly breached.

I want to make it clear that:

I deposited using my own funds.
I played fairly and legitimately without using any exploits, third-party software, or other prohibited methods.
I fully adhered to your terms and conditions to the best of my knowledge.
It is deeply concerning that my account is being closed without any transparency or justification, and that my legitimate winnings are being withheld. This treatment feels unjust and undermines trust in your platform.

I am requesting the following immediately:

A detailed explanation specifying which terms and conditions I allegedly violated.
Proof of any misconduct or rule-breaking on my part.
The release of my full winnings of 18,000 USDT, which were earned through fair play.

Resolved

Rakebit got SOL in Rakewallet but they deny it strangely

Look at this link: https://solscan.io/tx/59VzGfw1fMyvKAo4ahquchvPEBr9MfnWCpiGisF7g6SxtEcZWzaSWCmaVbkRWpVkFFGV8MW4LLDhArpT1n7rxreP#solBalanceChange

Explain why this transaction which clearly indicates 'my address in Rakebit' receiving the funds haven't been credited to my account in Rakebit casino. If these weren't sent to my address which Rakebit is saying then why were these funds sent by Rakebit / their wallet provider to some random address that is not mine?

First Rakebit say I did not deposit and then they change the story all the time. It’s a big joke.

Rakebit has sent my SOL to random address. You can see that in latest transaction my 0.53 SOL was sent out and you can under that transaction that my SOL did arrive.

I have attached a screenshot from my Rakebit casino account where you can see my SOL deposit address.

I have also attached many of their replies indicating the total opposite of the evidence I show.

This is totally wrong and they have stolen my SOL.

If you don't understand krypto I would say this is like they give me bank account details and I send USD to their bankaccount number that I got from them and they say the money has not arrived even though records show they got the USD and in this case they also sent it to some unknown wallet that is not mine.

1) They say they did not get it

2) and they also same time send the SOL away

Resolved

$104