Complaint #7 RajBet Casino

Amount not Credited in RajBet

By sathish_ahs

2 years ago

I am writing to bring to your attention a concerning issue I encountered with the payment denial on the website. On the 5th of December 2023, I attempted to make a payment of 11k through the website, using UPI payment. However, to my dismay, my payment was denied without a valid reason provided. But when I checked with the Bank and the Payment gateway partner they're confirming with the proper details that they've processed the payment successfully and I can see the same is getting reflected in my statement. Even after several submissions to the website, they're still denying that I've made the payment.

I have been a loyal customer/user of this service for multiple years, and this denial of payment has caused me inconvenience and frustration. I have verified all the details provided during the payment process and ensured that there were sufficient funds available in my account to complete the transaction.

I kindly request an immediate investigation into this matter to determine the cause of the payment denial. Additionally, I would appreciate a prompt resolution to rectify this issue, as well as an explanation for the denial.

Furthermore, I believe that as a customer, I deserve transparency and clarification regarding the denial of my payment. If there are any steps or procedures that need to be followed on my end to resolve this matter, please provide clear instructions.

If this issue remains unresolved, I may have no choice but to explore alternative methods to fulfill my requirements or escalate this matter further.

I trust that you will address this issue promptly and provide a satisfactory resolution. I look forward to your prompt response and a resolution to this matter.

Thank you for your immediate attention to this issue.

Sincerely,

Sathish A H

Disputed Casino RajBet Casino

Reason Amount not credited

Amount ₹11000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

sathish_ahs

2 years ago

Hi Team,

I understood your response and as you already informed that this ticket became the duplicate ticket and hence you can close this ticket and I request you to please keep the ongoing ticket "https://support.askgamblers.com/hc/en-us/requests/180089" active.

Also please let me know if I need to provide any further evidence(s) to the above mentioned ticket(180069).

And I hope you're going to consider my request and provide me the proper solution accordingly.

Thanks & regards,
Sathish A H

AskGamblers

• Support Team

2 years ago

Dear RajBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

2 years ago

Dear @sathish_ahs,

Given that you can post messages on your complaint thread, it's evident that your complaint has already been approved and published.

We are using this opportunity to inform you that making false accusations and allegations is unacceptable. Please note that we have zero tolerance for such a tone of voice. We strongly advise refraining from using such words and attitudes from now on. Continued use may result in rejecting your complaint and getting your account banned from using any of the services offered by AskGamblers.

RajBet Casino Complaint Stats

Resolved 0 / 9

Avg. Amount $730

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

RajBet Casino Complaints

See all complaints for this casino

Not verified since last 7 days

Dear askgamblers

I am the first time user at rajabets, I have submitted all required documents pancard and my selfie with date and idcard but not verified since last 7 days, I try to contact email support no response, so i kindly request to your intervene to solve the issue.

MY BALANCE NOW RS 470000

Unresolved

₹470,000

Deposit but amount not credit

I deposited Rs11000 on 31/12/2025 at 12:09 PM IST. But my amount is not credited yet. When I ask agent about this, they always say wait for 4-5 hours. They are making me fool even I am their diamond 3 player.

So I request you kindly solve my issue as soon as possible.

I am sharing my rajbet account id.

Rajbet casino id: 33184702

Unresolved

₹11,000

Deposit Not Credited to Rajbet Casino

Dear AskGamblers Team,

My name is < full name removed >, and I have been a long-time player at Rajbet Casino. I am writing to raise a complaint regarding a deposit issue that occurred on June 11, 2025.

Issue Details:

Casino Name: Rajbet Casino

Account ID: 41794822

Deposit Amount: ₹10,000 INR

Payment Method: Paytm UPI

Transaction Date: June 11, 2025

I made a deposit of ₹10,000 via Paytm UPI on June 11, 2025. The amount was successfully debited from my Paytm-linked bank account, and the UPI transaction was marked as successful. According to both Paytm and my bank, the payment was successfully credited to the beneficiary UPI ID provided by Rajbet’s payment system.

However, the amount was not credited to my Rajbet Casino account. I contacted Rajbet’s support team, but they claim that the payment was not received on their end.

I also raised complaints with both Paytm and my bank, and both have confirmed that the money was successfully received by the recipient account. I have a screenshot of the transaction as proof.

Request:

I kindly request AskGamblers to intervene and help resolve this issue. The funds were clearly transferred and received, and the issue appears to be on the casino’s side or their payment processor. I would appreciate your help in ensuring my ₹10,000 is either credited to my account or refunded.

Please let me know if you need any documents, including screenshots or bank statements, to support this complaint.

Thank you for your assistance.

Best regards,

< full name removed >

Unresolved

₹10,000

Deposit not credited

This is my Rajbet gaming ID: 71179180. I deposited 11,234 Indian rupees 8 days ago, but the payment hasn't been credited yet. I've been playing on Rajbet since 2020, and previously, my deposits were credited quickly. But this time, despite my repeated attempts, they haven't credited my deposit. They asked me for a screenshot and PDF proof, which I provided, but they're still giving me the runaround, saying the payment department is not under their control. How can a big website like this not have control over their payment department? They've removed the ID I used to make the payment, so how can I prove that I made the payment? They keep telling lies, and when I ask for a refund, they say it only happens if the payment fails. But my payment didn't fail, so why didn't it credit to my account? They're just lying, and they don't have any contact information or email for the payment department. What kind of website is this?"

Unresolved

₹11,234

My deposit not reflecting in my account

I deposited in Rajbet casino, money was already debited from my account but still my deposit not reflecting in my account.

So I contact customer support they told me to wait for 30 mins. After 30 mins still the money not added to my account so again I contact them now they told me to wait 4 hours.

After 4 hours still the money not added, again I ask them still they saying wait for more 4-5 hours.

Like this they just passing the time they not Ready to give the money. I attached my deposit receipt.

Unresolved

₹2,000

Regarding my deposit of 4100 INR

Regarding my deposit balance not added by Rajbet casino transaction is successful but balance not added in account.

2 days completed but still balance not added. I also talk with Rajbet customer care but they can't help me.

I provide them payment screen shot with all the details. Please help me and add my funds as soon as possible.

Unresolved

₹4,100

They blocked my account with 45k inr in it

I have 45k in rajbet wallet I have placed a withdrawal then I see they rejected my withdrawal and banned my account and asked me for documents. I have uploaded all they ask then they approved documents and says my account banned forever for violating our terms. Then I ask for proof from them they said we don't have how can be a site like this will be fraud.

Unresolved

₹45,000

Inability to withdraw funds

Hello. Some time ago I saw this casino on your website, and decided to make a deposit. In the chat I was told that my country is allowed to register. I saw that it was possible to make a deposit via cryptocurrency, and I deposited the money. But what was my surprise when, when requesting a withdrawal of funds, I did not find the method through which I made a deposit, or rather the cryptocurrency method. I contacted the chat, and I was told that there are only five ways to request a withdrawal, presented on the site. But, not one of these methods does not suit me, since all these methods are internal, that is, they are possible only for one country - India. I contacted the chat of this casino and was told that only 5 methods presented on the site are allowed.
Here's what happens: residents of any country can open an account and make a deposit, and only players from India can withdraw funds (since all 5 withdrawal methods are internal, and are suitable only for India).
I believe that this is a clear violation on the part of the casino, and initially misleads players from other countries.
I want to withdraw my funds from the casino in any way available to me, but I can't do it, and therefore I ask you to help me solve this problem.

Unresolved

₹32,724